Full-Time Front Desk & Patient Concierge

PM Pediatrics; Massapequa, Northern (NY, KY); Hybrid; USD 37,000 - 46,000; Full time

Job summary

PM Pediatrics in Massapequa Park, NY is seeking a Front Desk Associate to welcome families and support the medical team with efficient check-in and registration.

The role emphasizes HIPAA-compliant data handling, exceptional customer service, and teamwork in a fast-paced pediatric environment. A high school diploma is required; experience in healthcare is preferred. Flexible schedule and multi-tasking are expected.

Qualifications

• Greet families professionally in person and on the phone.
• Register patients and update demographics, insurance, and payments with HIPAA compliance.
• Maintain accuracy and confidentiality of patient records.
• Coordinate with clinical staff to support patient flow and care.

Responsibilities

• Greet families professionally both in person and on the phone.
• Register patients and maintain accurate accounts with HIPAA-compliant data.
• Monitor patient flow and assist families with registration processes.
• Collaborate with site leadership to resolve patient issues and inquiries.

Skills

Customer service

Telephone skills

Communication

Team player

Education

High school diploma

Tools

Microsoft Office

Job description

PM Pediatrics in Massapequa Park, NY is seeking a Front Desk Associate to welcome families and support the medical team with efficient check-in and registration.

The role emphasizes HIPAA-compliant data handling, exceptional customer service, and teamwork in a fast-paced pediatric environment. A high school diploma is required; experience in healthcare is preferred. Flexible schedule and multi-tasking are expected.