Pediatric Front Desk & Patient Experience Specialist

PM Pediatrics Management Group, LLC; New York (NY); On-site; USD 25,000 - 34,000; Full time

Job summary

PM Pediatric Care in New York seeks a Front Desk Associate to welcome families, manage registrations, and support the medical team with efficient patient flow. The role emphasizes professional communication, accurate data handling, and a welcoming front desk presence.

You will greet families, answer questions, register patients, and assist with openings/closings while maintaining HIPAA compliance. Experience in healthcare and proficiency with MS Office are valued.

Qualifications

• Greets families professionally in person and on the phone.
• Answers patient/family questions to the best of their ability and seeks clarification when needed.
• Accesses empathy and active listening in difficult interpersonal situations.
• Supports patient care quality initiatives as directed.
• Coordinates escalations and urgent issues to ensure timely resolutions.
• Collaborates with site leadership to facilitate management of complex patient issues.
• Maintains HIPAA compliance when handling patient information.
• Registers all patients and maintains accurate demographics, insurance, and financial data.

Responsibilities

• Greet families professionally in person and on the phone.
• Answer patient/family questions and seek guidance when needed.
• Coordinate and escalate urgent issues to ensure timely resolutions.
• Register patients and maintain accurate demographic/insurance data.
• Monitor patient flow through waiting/registration and assist with self-registration.
• Open/close duties: organize, stock, sanitize, reconcile.
• Adhere to HIPAA and keep patient information confidential.
• Perform other duties as assigned.

Skills

Team player

Customer service

Communication

Phone etiquette

Time management

Attention to detail

Critical thinking

Empathy with children

Multi-system navigation

Hospitality experience

Professionalism

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

PM Pediatric Care in New York seeks a Front Desk Associate to welcome families, manage registrations, and support the medical team with efficient patient flow. The role emphasizes professional communication, accurate data handling, and a welcoming front desk presence.

You will greet families, answer questions, register patients, and assist with openings/closings while maintaining HIPAA compliance. Experience in healthcare and proficiency with MS Office are valued.