Healthcare Front Desk Associate - Flexible Hours

PM Pediatrics; North Babylon (NY); On-site; USD 25,000 - 34,000; Full time

Job summary

PM Pediatrics is seeking a Front Desk Associate in New York to welcome families and support the medical team with front desk duties. You will register patients, collect demographics and insurance data, and help manage patient flow while maintaining HIPAA privacy and confidentiality.

The role requires strong communication, multitasking, and a friendly, professional demeanor in a fast-paced healthcare setting.

Qualifications

• Greet families professionally in person and by phone.
• Answers patient/family questions to the best of your ability and seeks clarification when needed.
• Accesses empathy and active listening in difficult interpersonal situations.
• Coordinates escalations to ensure timely and complete resolutions.
• Collaborates with site leadership to manage complex patient issues.
• Registers patients and maintains accurate accounts with demographics, insurance and financial info.
• Maintains HIPAA confidentiality and privacy in all tasks.
• Performs opening/closing duties including organizing, stocking and sanitizing.

Responsibilities

• Greet families professionally in person and on the phone.
• Answer patient and family questions clearly and seek guidance when needed.
• Assist with patient registration and maintain accurate demographics/insurance data.
• Manage patient flow and waiting area to ensure a smooth visit.
• Coordinate escalations and urgent issues for timely resolutions.
• Collaborate with site leadership for complex patient issues.
• Adhere to HIPAA guidelines and protect patient privacy.
• Support opening/closing duties and maintain office cleanliness and organization.
• Navigate multiple computer systems as part of front desk functions.

Skills

Customer service

Communication

Time management

Multitasking

HIPAA compliance

Microsoft Office

Empathy

Interpersonal skills

Telephone skills

Team player

Education

High school diploma or GED

Tools

Microsoft Office

Job description

PM Pediatrics is seeking a Front Desk Associate in New York to welcome families and support the medical team with front desk duties. You will register patients, collect demographics and insurance data, and help manage patient flow while maintaining HIPAA privacy and confidentiality.

The role requires strong communication, multitasking, and a friendly, professional demeanor in a fast-paced healthcare setting.