Pediatric Front Desk Specialist — Patient Experience

PM Pediatrics; Commack (NY); On-site; USD 25,000 - 34,000; Full time

Job summary

PM Pediatric Care is seeking a Front Desk Associate to welcome families and manage registration at our Commack, NY site. You will greet families, answer questions, maintain accurate patient accounts, and support the medical team while upholding HIPAA privacy standards.

Ideal candidates are organized, friendly, have strong communication skills, and can navigate multiple computer systems in a fast-paced healthcare setting. This role requires a high school diploma or GED.

Qualifications

• Team player that can function independently in a fast-paced environment.
• Excellent customer service and telephone skills.
• Strong verbal and written communication skills.
• Professional and friendly demeanor.
• Quality focused and detail oriented.
• Ability to calculate simple figures such as adding up receipts, counting cash drawers or subtracting to give change.
• Outstanding time management, organizational, and critical thinking skills.
• Superior situational awareness and ability to successfully react to urgent situations.
• Prior experience in a healthcare environment and knowledge of medical insurance preferred.
• Socially perceptive and ability to relate to children and how they interact with their families.
• Comfortability with routinely shifting demands.
• Navigate multiple computer systems.
• Prior Front Desk, concierge, customer service or other hospitality experience preferred.
• High school diploma or GED.

Responsibilities

• Greets families professionally both in person and on the phone.
• Answers patient/family questions to the best of his or her ability and/or seeks clarification and instruction when needed.
• Accesses empathy and active listening in difficult interpersonal situations.
• Supports patient care quality initiatives as directed.
• Coordinates escalations and urgent issues to ensure timely and complete resolutions.
• Collaborates and communicates with site leadership to facilitate management of complex patient issues.
• Monitors and manages patient flow throughout the waiting and registration process including assisting families with initiating the self-registration process.
• Registers all patients and maintains accurate and complete patient accounts by obtaining, recording, and updating demographics, insurance, and financial information while maintaining HIPAA compliance.
• Manages and acts upon all incoming patient documents, mail and correspondence utilizing proper documentation and storage.
• Maintains confidentiality and privacy of all patient accounts and adheres to all HIPAA guidelines.
• Performs opening and closing duties including but not limited to organizing, stocking, sanitizing, and reconciling.
• Executes other duties as assigned.

Skills

Team player

Customer service

Communication

Microsoft Office

Time management

Organizational skills

Multitasking

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

PM Pediatric Care is seeking a Front Desk Associate to welcome families and manage registration at our Commack, NY site. You will greet families, answer questions, maintain accurate patient accounts, and support the medical team while upholding HIPAA privacy standards.

Ideal candidates are organized, friendly, have strong communication skills, and can navigate multiple computer systems in a fast-paced healthcare setting. This role requires a high school diploma or GED.