Patient-Focused Clinic Receptionist (Part-Time)

Group Health Cooperative of South Central Wisconsin; Madison (WI); On-site; USD 32,000 - 42,000; Part time

Benefits offered by this job

Health insurance

Dental insurance

Short-term disability

Long-term disability

Life insurance

Flexible spending account

Tuition reimbursement

Pet insurance

Eyewear discounts

Job summary

Group Health Cooperative of South Central Wisconsin is seeking a Reception Team Staff member for the clinic in Madison. The role supports front desk operations, answers calls, checks in patients, schedules appointments, handles inquiries, and processes payments.

Regular schedule is Monday, Wednesday through Friday, 7:30 am–4:00 pm, 32 hours per week. The position requires strong customer service, organization, and communication skills, with HIPAA knowledge and the ability to work with diverse

Qualifications

• High school graduate or equivalent required.
• Minimum six (6) months work experience in a setting that requires customer service skills required. Medical reception experience preferred.
• Ability to pass Competency Test in primary reception area and Telephone Communication skills checks within 3–6 months.
• Excellent organizational, verbal and written communication, and customer service skills.
• Ability to work with a diverse patient population and maintain confidentiality (HIPAA).
• Ability to use email and on-line scheduling systems.

Responsibilities

• Answer phone calls and provide backup support for nurse and practitioner lines.
• Greet and check in patients and visitors; schedule appointments.
• Respond to general inquiries; collect payments.
• Maintain an organized front desk and patient flow; adhere to HIPAA and confidentiality.
• Work under supervision of the Reception Team Leader.

Skills

Customer service

Phone etiquette

Professional communication

HIPAA knowledge

Multitasking

Verbal/written communication

Teamwork

Scheduling appointments

Education

High school diploma

Tools

EMR / EHR systems

Appointment scheduling software

Microsoft Office

Email usage

Job description

Group Health Cooperative of South Central Wisconsin is seeking a Reception Team Staff member for the clinic in Madison. The role supports front desk operations, answers calls, checks in patients, schedules appointments, handles inquiries, and processes payments.

Regular schedule is Monday, Wednesday through Friday, 7:30 am–4:00 pm, 32 hours per week. The position requires strong customer service, organization, and communication skills, with HIPAA knowledge and the ability to work with diverse