Clinic Receptionist & Front Desk Specialist

Group Health Cooperative of South Central Wisconsin; Fitchburg (WI); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Disability insurance

Life insurance

Flexible spending account

Tuition reimbursement

Pet insurance

Eyewear discounts

Job summary

Group Health Cooperative of South Central Wisconsin seeks a reliable full-time receptionist for Hatchery Hill Clinic in Fitchburg, WI. You will provide front-line support to patients and staff, answer calls, check in patients, schedule appointments, collect fees, and keep the desk organized under supervision.

This role requires excellent communication, strong organizational skills, and the ability to handle multiple tasks with discretion. A patient focused, professional demeanor is essential.

Qualifications

• High school diploma or equivalent required.
• Minimum six months in a front-line customer service role; medical reception experience preferred.
• Strong verbal and written communication skills.
• Ability to pass competency checks and manage multiple tasks in a clinical setting.
• Knowledge of or willingness to learn HIPAA requirements.

Responsibilities

• Answer telephone and route calls, serve as backup to nurse/practitioner lines.
• Check clients in, direct them to appropriate staff, and verify information.
• Schedule and manage appointments; collect fees and process payments.
• Maintain desk organization and assist with general administrative tasks.

Skills

Customer service

Telephone handling

Organization

Communication

Confidentiality/HIPAA

Multitasking

Keyboard use

Policy adherence

Education

High school graduate or equivalent

Tools

Email

EMR systems

Appointment scheduling software

Job description

Group Health Cooperative of South Central Wisconsin seeks a reliable full-time receptionist for Hatchery Hill Clinic in Fitchburg, WI. You will provide front-line support to patients and staff, answer calls, check in patients, schedule appointments, collect fees, and keep the desk organized under supervision.

This role requires excellent communication, strong organizational skills, and the ability to handle multiple tasks with discretion. A patient focused, professional demeanor is essential.