Medical Receptionist: Front Desk & Scheduling

Ourlivesmadison; Fitchburg, Northern (WI, KY); Hybrid; USD 20,664,000 - 27,552,000; Full time

Job summary

Group Health Cooperative of South Central Wisconsin, Hatchery Hill location, is seeking a full-time receptionist for the Lab and Radiology Department. You will greet patients, manage check-ins, and support scheduling and inquiries in a busy clinical setting.

The role requires strong customer service, confidentiality, and the ability to use EMR and scheduling systems. Regular hours are Monday–Wednesday, Friday 7:30 am–5:00 pm with Thursday mornings.

Qualifications

• High school graduate or equivalent required.
• Minimum six (6) months’ work experience in a setting that requires customer service skills; medical reception experience preferred.
• Ability to pass competency tests in primary reception area and telephone communication within 3–6 months.
• Excellent organizational skills; strong written and verbal communication.
• Ability to maintain patient confidentiality and knowledge of HIPAA requirements.

Responsibilities

• Greet and check in patients for laboratory, radiology, ultrasound, and X-ray appointments.
• Enter and release lab, radiology, and ultrasound orders in the system.
• Rotate between front desk reception, call center support, scheduling appointments, and handling patient inquiries by phone.
• Maintain clear communication with patients and clinical staff to ensure efficient appointment flow and service delivery.

Skills

Customer service

Verbal communication

Written communication

Multitasking

Data entry

Professionalism

Education

High school diploma or equivalent

Tools

Electronic Medical Record (EMR) system

Appointment scheduling software

Telephone system

Job description

Group Health Cooperative of South Central Wisconsin, Hatchery Hill location, is seeking a full-time receptionist for the Lab and Radiology Department. You will greet patients, manage check-ins, and support scheduling and inquiries in a busy clinical setting.

The role requires strong customer service, confidentiality, and the ability to use EMR and scheduling systems. Regular hours are Monday–Wednesday, Friday 7:30 am–5:00 pm with Thursday mornings.