Patient Flow Manager: Hospital Ops & Team Leadership

TouchPoint Support Services; Saginaw (MI); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Retirement Plan

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Voluntary Benefits

Medical

Dental

Vision

Life Insurance/AD

Disability Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts

Job summary

TouchPoint Support Services, part of Compass Group, seeks a Patient Flow Manager to lead a team of Patient Flow Coordinators and Transporters in a hospital setting. You will be responsible for the effective leadership of the team, ensure patient movement efficiency, and apply infection control practices to support safe, timely care.

The role requires management experience in hospital environments, strong analytical skills, and solid computer knowledge. An Associate’s degree is preferred.

Qualifications

• Management experience in hospital environment and/or patient transportation.
• Analytical ability to interpret statistical data and to distinguish trends and other factors that impact operational activity.
• Basic computer skills with Windows based Operating System; ability to troubleshoot system problems related to computer or software systems and initiate internal or external resolution to system issues.
• Associate’s degree is preferred.

Responsibilities

• Understands and applies knowledge of basic patient transport concepts, infection control practices, and proper body mechanics.
• Understands and determines, explains, and develops dispatcher logic and transporter activities; monitors and supervises dispatcher activity.
• Assists in coordination of Patient Transportation activities and services with other departments; develops service agreements as appropriate.
• Ensures compliance with all regulatory agencies including but not limited to Federal, State, JCAHO, OSHA, and CDC.
• Orients, trains, and develops all levels of personnel such as, dispatchers, trainers, transporters, couriers, drivers, and elevator operators.
• Assists unit director in achieving financial objectives, ensures department operates within budget, and assists controlling departmental expenses.
• Performs other duties as assigned.

Skills

Management experience

Analytical ability

Basic computer skills

Education

Associate’s degree preferred

Job description

TouchPoint Support Services, part of Compass Group, seeks a Patient Flow Manager to lead a team of Patient Flow Coordinators and Transporters in a hospital setting. You will be responsible for the effective leadership of the team, ensure patient movement efficiency, and apply infection control practices to support safe, timely care.

The role requires management experience in hospital environments, strong analytical skills, and solid computer knowledge. An Associate’s degree is preferred.