Hospital Patient Flow & Transport Operations Lead

Compass Group USA; Chicago (IL); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance

Disability Insurance

Retirement Plan

Flexible Time Off

Holiday Time Off

Employee Assistance Program

Wellness Programs

Discount Marketplace

FSAs

Personal Leave

Job summary

Crothall Healthcare, a Compass Group USA company, seeks a Patient Flow Manager to lead a hospital team of Patient Flow Coordinators and Transporters. You will oversee transport operations and ensure patient safety within the department.

You will coordinate activities, manage dispatcher performance, and support regulatory compliance while developing staff and contributing to budget goals in a healthcare setting.

Qualifications

• Management experience in hospital environment and/or patient transportation.
• Analytical ability to interpret statistical data and to distinguish trends and other factors that impact operational activity.
• Basic computer skills with Windows based Operating System; ability to troubleshoot system problems related to computer or software systems and initiate internal or external resolution to system issues.
• Associate’s degree is preferred.

Responsibilities

• Understands and applies knowledge of basic patient transport concepts, infection control practices, and proper body mechanics.
• Understands and determines, explains, and develops dispatcher logic and transporter activities; monitors and supervises dispatcher activity.
• Assists in coordination of Patient Transportation activities and services with other departments; develops service agreements as appropriate.
• Ensures compliance with all regulatory agencies including but not limited to Federal, State, JCAHO, OSHA, and CDC.
• Orients, trains, and develops all levels of personnel such as, dispatchers, trainers, transporters, couriers, drivers, and elevator operators.
• Assists unit director in achieving financial objectives, ensures department operates within budget, and assists controlling departmental expenses.
• Performs other duties as assigned.

Skills

Management experience

Analytical ability

Basic computer skills

Education

Associate’s degree (preferred)

Job description

Crothall Healthcare, a Compass Group USA company, seeks a Patient Flow Manager to lead a hospital team of Patient Flow Coordinators and Transporters. You will oversee transport operations and ensure patient safety within the department.

You will coordinate activities, manage dispatcher performance, and support regulatory compliance while developing staff and contributing to budget goals in a healthcare setting.