PATIENT FLOW MANAGER, HOSPITALS

Compass Group USA; Austin (TX); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Personal Leave

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

FSAs

Job summary

TouchPoint, part of Compass Group USA, seeks a Patient Flow Manager to lead a team of Patient Flow Coordinators and Transporters across four facilities. You will oversee daily operations, staffing, engagement, and service excellence, ensuring safe, patient-centered observation services.

You will collaborate with hospital leadership and nursing teams to optimize workflow, maintain regulatory compliance, and drive performance.

Qualifications

• Management experience in hospital, healthcare, patient services, or related environment.
• Analytical ability to interpret statistics and identify trends impacting operations.
• Basic computer skills with Windows OS; ability to troubleshoot and resolve system issues.

Responsibilities

• Oversee daily operations of Patient Observation Services across four healthcare facilities.
• Lead staffing, employee engagement, and service excellence.
• Coordinate Patient Transportation activities with other departments and develop service agreements as needed.
• Ensure compliance with regulatory agencies (e.g., Federal, State, JCAHO, OSHA, CDC).
• Orient, train, and develop dispatchers, transporters, and related staff.
• Assist director in achieving financial objectives and managing department budget.

Skills

Management

Analytical ability

Basic computer skills

Job description

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Schedule: Full time; primarily Monday through Friday, 2:30p-12a with rotating weekends. More details are available upon interviewing.

TouchPoint is a member of Compass Group USA

TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.

Job Summary

As a Patient Flow Manager, you will be responsible for the effective leadership of a team of Patient Flow Coordinators and Transporters within a hospital setting. The Manager of Patient Observation Services is responsible for the daily operations, staffing management, employee engagement, and service excellence of Patient Observation Services across four healthcare facilities. The Manager serves as the primary operational leader for assigned accounts and works collaboratively with hospital leadership, nursing teams, supervisors, and frontline associates to ensure safe, effective, and patient-centered observation services. This role provides direct oversight of staffing operations, associate development, quality assurance, client relationships, and regulatory compliance while maintaining a visible leadership presence at all assigned facilities. The Manager is responsible for driving operational performance, supporting employee retention efforts, and ensuring consistency in service delivery across multiple locations.

Essential Duties and Responsibilities:

• Understands and applies knowledge of basic patient transport concepts, infection control practices, and proper body mechanics.
• Understands and determines, explains, and develops dispatcher logic and transporter activities; monitors and supervises dispatcher activity.
• Assists in coordination of Patient Transportation activities and services with other departments; develops service agreements as appropriate.
• Ensures compliance with all regulatory agencies including but not limited to Federal, State, JCAHO, OSHA, and CDC.
• Orients, trains, and develops all levels of personnel such as, dispatchers, trainers, transporters, couriers, drivers, and elevator operators.
• Assists unit director in achieving financial objectives, ensures department operates within budget, and assists controlling departmental expenses.
• Performs other duties as assigned.

Qualifications:

• Management experience in a hospital, healthcare, patient services, or a related environment.
• Analytical ability to interpret statistical data and to distinguish trends and other factors that impact operational activity.
• Basic computer skills with Windows based Operating System; ability to troubleshoot system problems related to computer or software systems and initiate internal or external resolution to system issues.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Associates at Touchpoint are offered many fantastic benefits.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.

Touchpoint maintains a drugfree workplace.

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