Patient-First Medical Receptionist & Front Desk Pro

Dominion Health Family Wellness Center; Charlotte (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Dominion Health Family Wellness Center in Charlotte, NC is seeking an experienced medical receptionist to join our front desk team. You will greet patients, verify demographics and insurance, assist with forms, and manage appointments using our EHR system.

You will handle billing tasks, collect co-pays, process payments, and support physicians with referrals and document handling while maintaining a clean, organized reception area and delivering compassionate patient care.

Qualifications

• High school diploma or equivalent required; medical assistant program preferred.
• Minimum of 4 years as a medical receptionist in primary care or family medicine.
• Experience with ECW software preferred.
• BLS certification preferred.

Responsibilities

• Greet and check in patients, ensuring a welcoming experience.
• Verify demographics and insurance information; schedule appointments.
• Collect co-pays, process payments, and reconcile daily receipts.
• Answer calls, route messages, and support physicians.
• Maintain organized patient records and front desk area.

Skills

Compassion

Communication

Organization

Multitasking

Problem solving

Education

High school diploma or equivalent

Medical assistant program preferred

BLS certification preferred

Tools

ECW software

Microsoft Office

EHR systems

Job description

Dominion Health Family Wellness Center in Charlotte, NC is seeking an experienced medical receptionist to join our front desk team. You will greet patients, verify demographics and insurance, assist with forms, and manage appointments using our EHR system.

You will handle billing tasks, collect co-pays, process payments, and support physicians with referrals and document handling while maintaining a clean, organized reception area and delivering compassionate patient care.