Front Desk Medical Receptionist

EMrecruits; Greenville (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Carolina Clinic for Health & Wellness is seeking a friendly Medical Front Desk Receptionist to manage patient check-in/check-out, scheduling, and call handling in a fast-paced on-site clinic. You will verify insurance, collect copays, and maintain accurate patient records to ensure a smooth daily operation.

The role requires a High School Diploma and 2+ years in a medical office or similar setting, with proficiency in EHR systems.

Qualifications

• High School Diploma or equivalent required.
• 2+ years of medical office/administrative experience preferred.
• Front desk or patient service experience preferred.
• Familiarity with EHR and standard office software.
• Experience with Phreesia/Allscripts/Veradigm is a plus or ability to learn quickly.

Responsibilities

• Welcome patients with warmth and professionalism.
• Check patients in and out accurately.
• Answer multi-line phone system and assist with scheduling.
• Verify insurance eligibility and collect copays/deductibles/balances.
• Maintain patient demographics and insurance information in the EHR.
• Scan and organize medical records and documents.
• Coordinate with providers and staff to support patient flow.
• Ensure HIPAA compliance and patient confidentiality.
• Maintain a clean and organized front office.
• Assist with additional administrative duties as needed.

Skills

Medical front desk

Customer service

HIPAA knowledge

EHR systems

Education

High School Diploma

Tools

Phreesia

Allscripts

Veradigm

Job description

Medical Front Desk Receptionist | Carolina Clinic for Health & Wellness Location: Carolina Clinic for Health & Wellness Employment Type: Full-Time | On-Site

About the Opportunity

Carolina Clinic for Health & Wellness is seeking a friendly, organized, and patient-focused Medical Front Desk Receptionist to join our growing healthcare team. This position is ideal for someone who enjoys creating a welcoming environment for patients while ensuring the daily administrative operations of the clinic run smoothly and efficiently. At Carolina Clinic for Health & Wellness, we are dedicated to delivering compassionate, high-quality care to individuals and families in our community. As the first point of contact for patients, our Front Desk Receptionist plays an essential role in creating an exceptional patient experience from the moment they walk through our doors.

Position Overview

The Medical Front Desk Receptionist is responsible for managing patient check-in and check-out, scheduling appointments, answering incoming calls, verifying insurance information, and maintaining accurate patient records. This individual will work collaboratively with providers, clinical staff, and fellow administrative team members to support efficient clinic operations and outstanding patient service.

Responsibilities

• Welcome patients and visitors with professionalism, warmth, and courtesy
• Check patients in and out accurately and efficiently
• Answer multi-line phone systems and assist with appointment scheduling
• Verify insurance eligibility and collect copayments, deductibles, and other patient balances
• Maintain and update patient demographic and insurance information in the electronic health record (EHR)
• Scan, upload, and organize medical records and patient documentation
• Coordinate with providers and clinical staff to support patient flow and clinic efficiency
• Ensure compliance with HIPAA regulations and patient confidentiality standards
• Maintain a clean, organized, and professional front office environment
• Assist with additional administrative duties as needed

Qualifications

• High School Diploma or equivalent required
• Minimum of two (2) years of experience in a medical office, healthcare setting, or administrative role preferred
• Previous front desk, receptionist, or patient service experience strongly preferred
• Experience with Phreesia, Allscripts, and Veradigm preferred, or the ability to learn new systems quickly
• Familiarity with electronic health records (EHR) and medical office procedures
• Strong communication, customer service, and interpersonal skills
• Proficiency with computers, scheduling software, and standard office equipment
• Ability to multitask and work effectively in a fast-paced environment
• Professional, dependable, and team-oriented attitude

Why Join Carolina Clinic for Health & Wellness?

• Supportive and collaborative team environment
• Opportunity to make a meaningful impact on patient care and satisfaction
• Stable, full-time position
• Positive workplace culture focused on compassion and excellence
• Work alongside dedicated healthcare professionals committed to serving the community