Patient-First Medical Front Office Concierge

Collins Vision; Florida; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

PTO accrual

Ongoing training

Job summary

Collins Vision in Naples, Florida is seeking a warm, organized Front Office Concierge to greet patients and manage the reception area with a service-minded approach.

You will review charts, collect information, schedule appointments, handle phones, and assist with patient communications while supporting a fast-paced ophthalmology practice. This role emphasizes patient care and teamwork.

Qualifications

• Medical office experience required or preferred.
• Customer service experience required.
• Strong organizational skills and attention to detail.
• Ability to work as part of a team and stay composed in a fast-paced environment.
• Empathy for patients and excellent communication skills.

Responsibilities

• Welcome patients and visitors in a pleasant, professional manner and help keep track of patients in the reception area.
• Review charts to confirm information is received and complete, and required signatures are obtained.
• Enter new patient demographic and insurance information, verify coverage and benefits, and confirm required authorizations or referrals are received.
• Answer phones, schedule appointments, and provide accurate information about the practice.
• Document no-show appointments, reschedule patients, and send follow-up letters as needed.
• Review fee sheets for correct charges and diagnoses, enter information into the computer, and collect payment for services.
• Schedule return appointments, transfers of care, and required diagnostic testing.
• Explain fees and patient financial responsibility to patients.

Skills

Medical office experience

Customer service experience

Organizational skills

Teamwork

Empathy

Attention to detail

Education

High school diploma

Job description

Collins Vision in Naples, Florida is seeking a warm, organized Front Office Concierge to greet patients and manage the reception area with a service-minded approach.

You will review charts, collect information, schedule appointments, handle phones, and assist with patient communications while supporting a fast-paced ophthalmology practice. This role emphasizes patient care and teamwork.