Medical Front Office Specialist - Naples

Collins Vision; Florida; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

PTO accrual

Ongoing training

Job summary

Collins Vision in Naples, Florida is seeking a warm, organized Front Office Concierge to greet patients and manage the reception area with a service-minded approach.

You will review charts, collect information, schedule appointments, handle phones, and assist with patient communications while supporting a fast-paced ophthalmology practice. This role emphasizes patient care and teamwork.

Qualifications

• Medical office experience required or preferred.
• Customer service experience required.
• Strong organizational skills and attention to detail.
• Ability to work as part of a team and stay composed in a fast-paced environment.
• Empathy for patients and excellent communication skills.

Responsibilities

• Welcome patients and visitors in a pleasant, professional manner and help keep track of patients in the reception area.
• Review charts to confirm information is received and complete, and required signatures are obtained.
• Enter new patient demographic and insurance information, verify coverage and benefits, and confirm required authorizations or referrals are received.
• Answer phones, schedule appointments, and provide accurate information about the practice.
• Document no-show appointments, reschedule patients, and send follow-up letters as needed.
• Review fee sheets for correct charges and diagnoses, enter information into the computer, and collect payment for services.
• Schedule return appointments, transfers of care, and required diagnostic testing.
• Explain fees and patient financial responsibility to patients.

Skills

Medical office experience

Customer service experience

Organizational skills

Teamwork

Empathy

Attention to detail

Education

High school diploma

Job description

Description

Help every patient feel welcome from the moment they walk through our doors.

Collins Vision is looking for a warm, organized, and service-minded Front Office Concierge to join our Naples team. If you enjoy helping people, creating a positive first impression, and keeping things running smoothly, we’d love to meet you.

Why Collins Vision.

Be part of a growing ophthalmology practice in Southwest Florida. At Collins Vision, you’ll work in a fast-paced environment with a team that values positive, motivated, compassionate, and forward-thinking people. We work hard to provide excellent care—and offer competitive benefits and opportunities for personal and professional growth.

What You Will Do.

• Welcome patients and visitors in a pleasant, professional manner and help keep track of patients in the reception area.
• Review charts to confirm information is received and complete, and required signatures are obtained.
• Enter new patient demographic and insurance information, verify coverage and benefits, and confirm required authorizations or referrals are received.
• Answer phones, schedule appointments, and provide accurate information about the practice.
• Document no-show appointments, reschedule patients, and send follow-up letters as needed.
• Review fee sheets for correct charges and diagnoses, enter information into the computer, and collect payment for services.
• Schedule return appointments, transfers of care, and required diagnostic testing.
• Explain fees and patient financial responsibility to patients.

Our Investment in YOU.

• Competitive compensation and opportunities to grow your career.
• Employer-contributed health insurance, with multiple plans to choose from.
• Access to supplemental disability and life insurance through convenient payroll deductions.
• A 401(k) retirement savings program with employer matching.
• PTO accrual that increases with tenure.
• Employer-paid ongoing training and continuing education opportunities.
• Employee discounts on services and products, including cosmetic procedures, LASIK, sunglasses, and eyeglasses.
• Regular internal and external team-building opportunities.

This job description may not include every assigned duty, responsibility, or aspect of the role and may be amended at any time at the sole discretion of the Employer.

What You Will Bring.

• High school diploma.
• At least one year of medical office experience.
• At least one year of strong customer service experience.
• A genuine interest in contributing to a growing organization and supporting the success of the team.
• Strong organizational skills and attention to detail.
• The ability to work as part of a team, manage multiple tasks, and stay composed in a fast-paced environment.
• Empathy for patients’ needs and concerns.

Physical Requirements

• Ability to sit and stand for prolonged periods of time
• Ability to occasionally lift and move equipment or related peripherals weighing up to 25 pounds

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.