Patient Care Concierge — Front Desk & Experience

US Eye; Venice (FL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

401(K) Company Match

Medical and Dental Insurance

Vision Benefits

Paid Parental Leave

Flexible Spending Accounts

Disability Insurance

Life Insurance

Paid Time Off

Job summary

Center For Sight is seeking a Patient Care Representative in Florida to warmly greet patients, verify information, and manage check-in/check-out duties across busy clinics. You will handle appointment scheduling, patient inquiries, forms, and essential reports while maintaining a friendly, professional environment and accurate records to enhance the patient experience.

Requires a high school diploma and proficiency with Microsoft Office; prior customer service experience is preferred.

Qualifications

• High school diploma required.
• Experience with Microsoft Office products.
• Prior experience in a customer service role.
• Ability to work under pressure and respond to patient requests in a positive manner.

Responsibilities

• Greet and direct all patients, visitors, and staff upon entry of the practice.
• Provide a pleasant, and prompt check-in experience for all patients by verifying necessary information and assisting with questions around questionnaires and forms.
• Print daily team/physician schedules as evidenced by the schedule of appointments for that day.
• Attend to walk-in patients, scheduling inquiries, and prescription/record pick-up as necessary.
• Disseminate pertinent information using telephone systems and/or computer software systems as appropriate.
• Cross-check and update next-day charts as evidenced by the appointment schedule.
• Maintain an orderly and pleasing workspace that ensures both integrity and safety for our patients and staff.
• Complete appointment confirmation calls based on the patient appointment schedule.

Skills

Customer service experience

Multitasking

Communication skills

Education

High school diploma

Tools

Microsoft Office

Job description

Center For Sight is seeking a Patient Care Representative in Florida to warmly greet patients, verify information, and manage check-in/check-out duties across busy clinics. You will handle appointment scheduling, patient inquiries, forms, and essential reports while maintaining a friendly, professional environment and accurate records to enhance the patient experience.

Requires a high school diploma and proficiency with Microsoft Office; prior customer service experience is preferred.