Patient Care Concierge | Front Desk & Scheduling

US Eye; Naples (FL); On-site; USD 36,000 - 46,000; Full time

Benefits offered by this job

401(K) Company Match

Medical and Dental Insurance

Vision Benefits

Flexible Spending Accounts

Pet Insurance

Disability Insurance

Life Insurance

Continuing Education

Paid Time Off

Job summary

US Eye in Naples, FL is seeking a Patient Care Representative to be the friendly first and last contact for patients. The role emphasizes polite, attentive, and organized service to enhance the patient experience in a busy ophthalmology setting.

Responsibilities include greeting patients, verifying information, scheduling support, check-out duties, and basic paperwork. Must have a high school diploma and experience with Microsoft Office; prior customer service experience preferred.

Qualifications

• Experience in customer-facing roles ahead of others.
• Strong communication and organization skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Greet and assist patients as they enter the practice.
• Verify patient information and assist with questionnaires/forms.
• Print daily schedules and manage appointment flow.
• Attend to walk-in patients and scheduling inquiries.
• Collect co-pays and balance due during check-out.
• Update charts and patient records for next-day appointments.

Skills

Customer service

Education

High school diploma

Tools

Microsoft Office

Job description

US Eye in Naples, FL is seeking a Patient Care Representative to be the friendly first and last contact for patients. The role emphasizes polite, attentive, and organized service to enhance the patient experience in a busy ophthalmology setting.

Responsibilities include greeting patients, verifying information, scheduling support, check-out duties, and basic paperwork. Must have a high school diploma and experience with Microsoft Office; prior customer service experience preferred.