Patient-First Medical Call Specialist

Nevadaorthopedic; Henderson (NV); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) retirement plan with employer"s

Job summary

Nevadaorthopedic is seeking a friendly Telephone Operator to be the first point of contact for our patients. You will handle a high volume of calls, route to departments, schedule appointments, and ensure accurate communication across the practice.

The ideal candidate has strong customer service, excellent communication, HIPAA awareness, and comfort with EMR and MS Office. Bilingual English/Spanish is a plus in our diverse clinic.

Qualifications

• High school diploma or equivalent.
• Minimum of 1 year customer service experience.
• Excellent verbal and written communication skills.
• Strong telephone etiquette and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Strong organizational and time management skills.
• Basic computer proficiency, including Microsoft Office applications.
• Knowledge of medical terminology and EMR systems.
• Bilingual English/Spanish is a plus.

Responsibilities

• Answer a high volume of incoming telephone calls promptly, professionally, and courteously.
• Route calls to appropriate departments, providers, or staff members.
• Provide patients with information regarding appointments, locations, hours, and policies.
• Verify patient demographics and update information in the EMR.
• Escalate urgent medical concerns to clinical staff per protocol.
• Maintain patient confidentiality per HIPAA regulations.
• Respond professionally to patient concerns and resolve routine issues.
• Maintain a positive, patient-centered attitude during interactions.

Skills

Customer service

Verbal communication

Written communication

Multitasking

HIPAA compliance

EMR familiarity

MS Office proficiency

Bilingual (EN/Spanish) a plus

Education

High school diploma or equivalent

Tools

EMR systems

Microsoft Office

Job description

Nevadaorthopedic is seeking a friendly Telephone Operator to be the first point of contact for our patients. You will handle a high volume of calls, route to departments, schedule appointments, and ensure accurate communication across the practice.

The ideal candidate has strong customer service, excellent communication, HIPAA awareness, and comfort with EMR and MS Office. Bilingual English/Spanish is a plus in our diverse clinic.