Patient-First Front Desk Specialist - Neurology Clinic

Esperanza Neurological Group Inc; Indianapolis (IN); On-site; USD 19,000 - 25,000; Full time

Job summary

Hope Neurological Medical Services and its affiliates is seeking a Front Desk Receptionist to be the first point of contact for patients, visitors, and callers. You will manage the front office, coordinate patient flow, handle administrative duties, and support the clinical team in delivering patient-centered care.

The ideal candidate has 1-2 years of front desk or medical receptionist experience, strong interpersonal skills, and familiarity with insurance verification and EHR systems.

Qualifications

• High school diploma or equivalent required; associate degree or medical office certification preferred
• Minimum 1-2 years of front desk, medical receptionist, or customer-facing administrative experience required
• Experience in a medical, neurological, or specialty healthcare setting strongly preferred
• Familiarity with insurance verification, co-pay collection, and EHR systems required

Responsibilities

• Greet and check in all patients, visitors, and guests in a professional and welcoming manner
• Verify patient demographics, insurance information, and referral documentation at each visit
• Collect co-pays, patient balances, and process payments accurately at the time of service
• Manage patient check-out process, including scheduling follow-up appointments and providing after-visit instructions as directed
• Maintain a clean, organized, professional front office and awaiting area
• Schedule new and established patient appointments across all relevant providers and service lines
• Confirm and remind patients of upcoming appointments via phone, portal, or text as directed
• Coordinate scheduling changes, cancellations, and urgent add-on appointments with clinical staff
• Manage multi-line phone system, directing calls promptly and professionally to appropriate team members

Skills

Interpersonal skills

Customer service

Organizational skills

Microsoft Office

EHR proficiency

Verbal and written communication

Bilingual (English/Spanish or other)

Education

High school diploma or equivalent

Associate degree or medical office certification preferred

Tools

EHR systems

Microsoft Office Suite

Job description

Hope Neurological Medical Services and its affiliates is seeking a Front Desk Receptionist to be the first point of contact for patients, visitors, and callers. You will manage the front office, coordinate patient flow, handle administrative duties, and support the clinical team in delivering patient-centered care.

The ideal candidate has 1-2 years of front desk or medical receptionist experience, strong interpersonal skills, and familiarity with insurance verification and EHR systems.