Telephone Operator (PBX)

Nevadaorthopedic; Henderson (NV); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) retirement plan with employer"s

Job summary

Nevadaorthopedic is seeking a friendly Telephone Operator to be the first point of contact for our patients. You will handle a high volume of calls, route to departments, schedule appointments, and ensure accurate communication across the practice.

The ideal candidate has strong customer service, excellent communication, HIPAA awareness, and comfort with EMR and MS Office. Bilingual English/Spanish is a plus in our diverse clinic.

Qualifications

• High school diploma or equivalent.
• Minimum of 1 year customer service experience.
• Excellent verbal and written communication skills.
• Strong telephone etiquette and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Strong organizational and time management skills.
• Basic computer proficiency, including Microsoft Office applications.
• Knowledge of medical terminology and EMR systems.
• Bilingual English/Spanish is a plus.

Responsibilities

• Answer a high volume of incoming telephone calls promptly, professionally, and courteously.
• Route calls to appropriate departments, providers, or staff members.
• Provide patients with information regarding appointments, locations, hours, and policies.
• Verify patient demographics and update information in the EMR.
• Escalate urgent medical concerns to clinical staff per protocol.
• Maintain patient confidentiality per HIPAA regulations.
• Respond professionally to patient concerns and resolve routine issues.
• Maintain a positive, patient-centered attitude during interactions.

Skills

Customer service

Verbal communication

Written communication

Multitasking

HIPAA compliance

EMR familiarity

MS Office proficiency

Bilingual (EN/Spanish) a plus

Education

High school diploma or equivalent

Tools

EMR systems

Microsoft Office

Job description

Overview

Our growing orthopedic sub-specialty medical practice is seeking a professional, compassionate, and highly organized Telephone Operator to serve as the first point of contact for our patients. The Telephone Operator plays a critical role in delivering exceptional customer service by efficiently managing a high volume of incoming calls, directing patients to the appropriate departments, scheduling appointments, and ensuring accurate communication throughout the practice. The ideal candidate is an excellent communicator who thrives in a fast-paced medical environment, possesses outstanding customer service skills, and demonstrates professionalism and empathy with every interaction.

Responsibilities

• Answer a high volume of incoming telephone calls promptly, professionally, and courteously.
• Route calls to the appropriate departments, providers, or staff members.
• Provide patients with information regarding appointments, office locations, directions, office hours, and general practice policies.
• Verify patient demographics and update information within the electronic medical record (EMR).
• Follow established protocols for urgent calls and appropriately escalate medical concerns to clinical staff.
• Maintain patient confidentiality in accordance with HIPAA regulations.
• Respond professionally to patient concerns and resolve routine issues whenever possible.
• Maintain a positive, patient-centered attitude during all interactions.

Qualifications

• High school diploma or equivalent.
• Minimum of one (1) year of customer service experience.
• Excellent verbal and written communication skills.
• Strong telephone etiquette and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Strong organizational and time management skills.
• Basic computer proficiency, including Microsoft Office applications.
• Ability to maintain confidentiality and professionalism.
• Previous experience in a medical office, physician practice, or healthcare call center.
• Knowledge of medical terminology.
• Experience using electronic medical record (EMR) systems.
• Bilingual (English/Spanish) is a plus.

Knowledge, Skills & Abilities

• Outstanding customer service skills with a patient-first approach.
• Ability to remain calm and professional during high-volume call periods.
• Strong attention to detail and accuracy.
• Excellent listening and problem-solving abilities.
• Ability to prioritize multiple tasks efficiently.
• Dependable, punctual, and adaptable.

Physical Requirements

• Prolonged periods of sitting and computer use.
• Frequent use of telephone and headset.
• Ability to communicate clearly with patients and staff.
• Occasional lifting of up to 20 pounds.
• Fast-paced orthopedic specialty medical practice.
• Frequent interaction with patients, physicians, clinical staff, and administrative personnel.
• High-volume telephone environment requiring excellent attention to detail and professionalism.

Benefits

• Medical, dental, and vision insurance
• Paid time off (PTO)
• 401(k) retirement plan with employer match
• Life and disability insurance

Our orthopedic practice is committed to providing exceptional patient care through teamwork, compassion, and clinical excellence. As a Telephone Operator, you will play a vital role in creating a positive patient experience while supporting a team of highly skilled orthopedic specialists dedicated to improving the lives of our patients. If you are passionate about customer service, enjoy working in a collaborative healthcare environment, and want to make a difference every day, we encourage you to apply.