Front Office & Scheduling Specialist

CQ Partners; Phoenix (AZ); On-site; USD 38,000 - 52,000; Full time

Job summary

North Valley ENT in Phoenix seeks a friendly Phones/Scheduling front office professional to greet patients, manage calls, schedule appointments, verify insurance, and deliver excellent customer service. You will support referrals, process paperwork, maintain accurate EHR data, collect copays, and help maintain HIPAA compliance in a fast-paced team.

Bilingual English/Spanish preferred; on-the-job training provided; collaborative clinical environment with opportunities for growth.

Qualifications

• Exceptional customer-service mindset.
• Strong phone etiquette and communication skills.
• Attention to detail and strong organizational skills.
• Positive attitude and ability to collaborate with others.
• Flexibility to adapt in a dynamic clinical setting.
• Ability to multitask in a fast-paced environment.
• Bilingual English/Spanish preferred.

Responsibilities

• Answer and direct incoming phone calls promptly and professionally.
• Assist with referrals or medical record requests as needed.
• Manage incoming faxes, forms, and patient paperwork; route appropriately.
• Maintain accuracy of patient information in the EHR.
• Verify insurance eligibility and benefits prior to appointments.
• Handle general inquiries and route messages to clinical staff.
• Schedule, reschedule, and confirm patient appointments.
• Provide backup support to other front office staff.
• Greet and check in patients; verify demographics, insurance, and collect copayments.
• Check out patients, schedule follow-ups, and provide visit-related information.
• Ensure HIPAA compliance and office policies regarding patient confidentiality.
• Assist surgery schedulers with authorization for procedures and benefits verification.

Skills

Exceptional customer-service mindset

Phone etiquette

Strong communication skills

Attention to detail

Organizational skills

Flexibility

Bilingual English/Spanish (preferred)

Job description

North Valley ENT in Phoenix seeks a friendly Phones/Scheduling front office professional to greet patients, manage calls, schedule appointments, verify insurance, and deliver excellent customer service. You will support referrals, process paperwork, maintain accurate EHR data, collect copays, and help maintain HIPAA compliance in a fast-paced team.

Bilingual English/Spanish preferred; on-the-job training provided; collaborative clinical environment with opportunities for growth.