Patient-First Front Office Coordinator

Mindpath Health; Katy (TX); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

Employee Assistance Program (EAP)

Life & Long-Term Disability Insurance

401(k) with employer match

Paid time off starting at 15 days per

Paid parental leave

Tuition reimbursement

Job summary

Mindpath Health is seeking a Front Office Coordinator in our Katy, TX office to provide friendly, high-quality patient service and manage front desk operations. You will use EMR/EHR and practice management systems to maintain records and coordinate communication across departments.

The role requires 2+ years in clerical/administrative work, 1+ year in healthcare customer service, and proficiency with MS Office.

Qualifications

• Experience using EMR/EHR and/or practice management systems
• High school diploma or equivalent
• 2+ years of clerical, administrative, receptionist, or front office coordination experience
• 1+ year of customer service experience, preferably in healthcare
• Proficiency with Microsoft Office (Outlook, Excel, Word), multiline phone systems, and accurate data entry/typing
• Strong interpersonal and communication skills
• Commitment to confidentiality of patient information

Responsibilities

• Serve as the first point of contact for patients and visitors
• Schedule appointments and triage/route calls and messages
• Collect co-pays and balances and explain paperwork
• Verify and update patient demographics and insurance information
• Assist patients with policies and services
• Escalate when needed to support patient safety and satisfaction
• Support clinicians with arrivals, scheduling changes, and admin tasks
• Collaborate with front office staff and leaders to improve processes
• Identify patient satisfaction concerns and contribute to resolutions
• Maintain confidentiality of protected health information

Skills

EMR/EHR

Microsoft Office (Outlook, Excel, Word

Education

High school diploma or equivalent

Job description

Mindpath Health is seeking a Front Office Coordinator in our Katy, TX office to provide friendly, high-quality patient service and manage front desk operations. You will use EMR/EHR and practice management systems to maintain records and coordinate communication across departments.

The role requires 2+ years in clerical/administrative work, 1+ year in healthcare customer service, and proficiency with MS Office.