Patient-First Front Desk Coordinator

Columbia Pain Management, PC; Portland (OR); On-site; USD 21,000 - 30,000; Full time

Job summary

Columbia Pain Management, PC seeks a Front Office Assistant in Portland, OR to welcome patients and manage front-desk operations. You will schedule appointments, handle phones, verify demographics, and process payments using EMR systems.

The role requires excellent customer service, strong communication, and the ability to multitask in a fast-paced medical clinic environment. Experience with EHR is preferred and translation support for Spanish speakers is a plus.

Qualifications

• Exceptional customer service and a friendly, professional demeanour.
• Proficiency in MS Office and basic clerical tasks.
• Experience in medical offices and EHR systems preferred.
• Strong communication with patients and staff required.
• Detail-oriented with the ability to multitask in a busy clinic.

Responsibilities

• Greet and assist patients and visitors, scheduling appointments and handling payments.
• Answer phones courteously, take messages, and route to staff as needed.
• Document patient interactions in EMR and forward to the correct staff.
• Verify and update patient demographics; inform billing if needed.
• Process patient correspondence, missed appointments, and records requests.
• Manage faxes, deposits, payments, and daily mail distribution.
• Maintain a clean, organized front desk and waiting area.
• Handle multiple tasks; prioritize based on workload.
• Coordinate translation for Spanish-speaking patients when necessary.

Skills

Customer service

MS Office

Medical office

EHR

People skills

Communication

Organization

Attention to detail

Adaptability

Reliability

Focus under pressure

Job description

Columbia Pain Management, PC seeks a Front Office Assistant in Portland, OR to welcome patients and manage front-desk operations. You will schedule appointments, handle phones, verify demographics, and process payments using EMR systems.

The role requires excellent customer service, strong communication, and the ability to multitask in a fast-paced medical clinic environment. Experience with EHR is preferred and translation support for Spanish speakers is a plus.