Front Desk Receptionist for busy pain practice

The-Pain-Center-of-Arizona; Tucson (AZ); On-site; USD 36,000 - 48,000; Full time

Job summary

Prismhr Hire seeks an organized, friendly front desk receptionist for a busy pain practice in Tucson, AZ. You will be the first point of contact for patients and visitors, ensuring a welcoming experience and smooth front office operations.

Responsibilities include greeting patients, scheduling appointments, collecting paperwork and co-pays, and coordinating with clinicians and staff. A professional appearance, strong communication, and HIPAA awareness are essential.

Qualifications

• High school diploma or equivalent is required or preferred.
• Experience in medical front office or reception is preferred.
• Ability to multitask in a fast-paced environment.
• Knowledge of HIPAA and patient confidentiality expectations.

Responsibilities

• Greet patients and visitors in a courteous, professional manner
• Provide accurate information as appropriate
• Schedule, confirm, and update patient appointments
• Check patients in and out, verify demographic and insurance information, and collect required paperwork and co-pays/co-insurance
• Maintain a clean, organized, and welcoming front desk area
• Support patient registration, intake, and documentation processes
• Coordinate with clinical and administrative team members to support daily operations
• Handle sensitive information with discretion and maintain confidentiality at all times
• Assist with scanning, filing, faxing, and other administrative tasks as needed
• Provide excellent customer service and help address patient questions or concerns

Skills

Communication

Interpersonal skills

Multitasking

Organization

Computer skills

HIPAA compliance

Customer service

Front desk experience

Teamwork

Confidentiality

Education

High school diploma or equivalent

Tools

Electronic scheduling systems

Electronic Medical Records (EMR)

Computer and phone systems

Job description

We are seeking a professional, friendly, and organized individual to join a busy pain practice as the first point of contact for patients and visitors. This role is essential in creating a welcoming experience, supporting efficient front office operations, and helping ensure smooth patient flow throughout the day.

Responsibilities

• Greet patients and visitors in a courteous, professional manner
• Provide accurate information as appropriate
• Schedule, confirm, and update patient appointments
• Check patients in and out, verify demographic and insurance information, and collect required paperwork and co-pays/co-insurance
• Maintain a clean, organized, and welcoming front desk area
• Support patient registration, intake, and documentation processes
• Coordinate with clinical and administrative team members to support daily operations
• Handle sensitive information with discretion and maintain confidentiality at all times
• Assist with scanning, filing, faxing, and other administrative tasks as needed
• Provide excellent customer service and help address patient questions or concerns

Qualifications

• High school diploma or equivalent
• Previous experience in a medical front office, reception, or customer service role preferred
• Strong communication and interpersonal skills
• Ability to multitask and stay organized in a fast-paced environment
• Comfortable using computers, phone systems, and electronic scheduling or medical record systems
• Professional appearance and demeanor
• Ability to work well independently and as part of a team
• Understanding of confidentiality and HIPAA compliance expectations

Preferred Skills

• Experience in a specialty medical office or pain management setting
• Knowledge of insurance verification and patient registration processes
• Familiarity with medical terminology
• Strong attention to detail and accuracy

What We Offer

• A professional and supportive work environment
• Opportunity to contribute to a patient-focused care team
• Hands-on experience in a busy healthcare setting
• Potential for growth and expanded responsibilities over time