Patient Financial Support Specialist

Meduit | Driving Revenue Cycle Performance; Charlotte (NC); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Comprehensive paid training

Medical, dental, and vision insurance

HSA and FSA available

401(k) with company match

Paid Wellness Time and Holidays

Employer paid life insurance and long‑

term disability

Internal growth opportunities

Job summary

Meduit | Driving Revenue Cycle Performance is seeking a Medical Customer Service Representative in Charlotte, NC to guide patients through medical bills and enable clients to focus on patient care. This onsite role includes a 3-week paid training program and shifts from 8am-5pm or 11am-8pm ET, Monday through Friday.

Compensation ranges from $16 to $18 per hour base, with a $2 per hour shift differential for evening hours and performance incentives.

Qualifications

• 1 year of previous call center experience
• High School Diploma/GED
• Proficiency with PC-based applications (Microsoft Outlook, Word, and Excel)

Responsibilities

• Helping patients understand financial responsibility in a helpful and non-threatening manner
• Taking inbound and making outbound calls to patients regarding outstanding balances
• Meeting or exceeding established metric goals
• Following established procedures to resolve patient account balances
• Identifying consumer payment plans
• Setting up consumer payments over the phone
• Documenting all conversations electronically on company and/or client systems
• Assisting patients in determining eligibility for financial assistance programs and/or bank loans when applicable

Job description

Meduit | Driving Revenue Cycle Performance is seeking a Medical Customer Service Representative in Charlotte, NC to guide patients through medical bills and enable clients to focus on patient care. This onsite role includes a 3-week paid training program and shifts from 8am-5pm or 11am-8pm ET, Monday through Friday.

Compensation ranges from $16 to $18 per hour base, with a $2 per hour shift differential for evening hours and performance incentives.