Medical Customer Service Representative (Brea, Ca - Onsite)

Meduit | Driving Revenue Cycle Performance; Brea (CA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

HSA and FSA available

401(k) with company match

Paid Wellness Time and Holidays

Employer paid life insurance and long‑

term disability

Internal growth opportunities

Job summary

Meduit is seeking a Medical Customer Service Representative in onsite location at 135 South State College, Suite 500, Brea, CA 92821. You'll guide patients through medical bills, helping them understand financial responsibility and enabling our clients to focus on patient care.

Working hours are 9:30am–6:00pm PT, Monday through Friday, with four weeks of paid training. You will take inbound and make outbound calls regarding balances, set up payment plans, document conversations, and strive to

Qualifications

• 1 year of previous call center experience (In-office or Remote).
• High School Diploma/GED.
• Proficiency with PC-based applications (Microsoft Outlook, Word, and Excel).

Responsibilities

• Helping patients understand financial responsibility in a helpful and non-threatening manner.
• Taking inbound and making outbound calls to patients regarding outstanding balances.
• Meeting or exceeding established metric goals.
• Following established procedures to resolve patient account balances.
• Identifying consumer payment plans.
• Utilizing call scripts provided.
• Setting up consumer payments over the phone.
• Documenting all conversations electronically on company and/or client systems.
• Assisting patients in determining eligibility for financial assistance programs and/or bank loans when applicable.

Skills

Compassion

Communication

Problem-solving

Teamwork

Time management

Education

High School Diploma/GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

About Us

Meduit is a national leader in healthcare revenue cycle management, supporting hospitals and physician practices in 48 states. We focus on optimizing payments, allowing clients to focus on patient care, and pride ourselves on our core values: Integrity, Teamwork, Continuous Improvement, Client-Focused, and Results-Oriented. Learn more at www.meduitrcm.com.

About The Role

Support our healthcare partners & help them thrive at Meduit! As a Medical Customer Service Representative, you'll be a key point of contact, compassionately guiding patients through their medical bills and enabling our clients to focus on exceptional patient care.

Title

Medical Customer Service Representative

Schedule

9:30am - 6pm Pacific Time Zone, Monday – Friday

Interviews & Start Date

Interviewing through 10/9/2026 for 10/19/2026 start date

Location

Onsite - 135 South State College Suite 500 Brea, CA 92821

Paid Training

4 weeks

Compensation

$18 - $20 per hour base + performance incentives

Key Responsibilities

• Helping patients understand financial responsibility in a helpful and non-threatening manner
• Taking inbound and making outbound calls to patients regarding outstanding balances
• Meeting or exceeding established metric goals
• Following established procedures to resolve patient account balances:
• Identifying consumer payment plans
• Utilizing call scripts provided
• Setting up consumer payments over the phone
• Documenting all conversations electronically on company and/or client systems
• Assisting patients in determining eligibility for financial assistance programs and/or bank loans when applicable
• Providing information to Client Services as needed
• Understanding and fully complying with all federal and state laws and regulations (HIPPA, Medicare Fraud, Waste and Abuse, etc.) regarding collections policies and procedures

Skills & Competencies

• Compassion
• Communication
• Problem-solving
• Teamwork
• Time management and sound decision-making skills

Required Qualifications

• 1 year of previous call center experience (In-office or Remote)
• High School Diploma/GED
• Proficiency with PC-based applications (Microsoft Outlook, Word, and Excel)

Preferred Qualifications

• Experience in a fast-paced environment
• Knowledge of medical terminology, HIPAA, Medicaid, Medicare, Insurance and FDCPA
• Experience with medical billing/claims processing
• Experience providing excellent customer service in a variety of situations, including those that escal

Employment Eligibility

Candidates must be legally authorized to work in the United States at the time of hire

The company does not provide employment visa sponsorship for this position

As a condition of employment, a pre-employment background check will be conducted

What We Offer

• Comprehensive paid training
• Medical, dental, and vision insurance
• HSA and FSA available
• 401(k) with company match
• Paid Wellness Time and Holidays
• Employer paid life insurance and long-term disability
• Internal growth opportunities

Equal Opportunity Employer

Meduit is an Equal Opportunity Employer. We do not discriminate based on any protected class and welcome applicants from all backgrounds, consistent with applicable laws. Employment is contingent upon successful completion of a background check, satisfactory references, and any required documentation.

Reasonable Accommodations

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.