Empathetic Medical Billing & Support Specialist

Meduit | Driving Revenue Cycle Performance; Charlotte (NC); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Paid training

Medical insurance

Dental insurance

Vision insurance

HSA and FSA available

401(k) with company match

Paid Holidays

Life insurance

Long-term disability

Internal growth opportunities

Job summary

Meduit is seeking a Medical Customer Service Representative to guide patients through medical bills and help our partners deliver excellent patient care. This onsite role is in Charlotte, NC, requiring a compassionate, patient-focused communicator.

The position includes four weeks of paid training, Eastern Time schedules, and compensation of $17–$19 per hour plus a $2/hour shift differential for later shifts, with incentives.

Qualifications

• 1 year of call center experience (in-office or remote).
• High School Diploma or GED required.
• Proficiency with PC-based applications including Outlook, Word, and Excel.

Responsibilities

• Helping patients understand financial responsibility in a helpful and non-threatening manner.
• Taking inbound and making outbound calls to patients regarding outstanding balances.
• Meeting or exceeding established metric goals.
• Following established procedures to resolve patient account balances.
• Identifying consumer payment plans.
• Utilizing call scripts provided.
• Setting up consumer payments over the phone.
• Documenting all conversations electronically on company and/or client systems.
• Assisting patients in determining eligibility for financial assistance programs and/or bank loans when applicable.
• Providing information to Client Services as needed.
• Understanding and fully complying with all federal and state laws and regulations (HIPAA, Medicare Fraud, Waste and Abuse, etc.) regarding collections policies and procedures.

Skills

Compassion

Communication

Problem-solving

Teamwork

Time management

Education

High School Diploma/GED

Tools

Outlook

Word

Excel

Job description

Meduit is seeking a Medical Customer Service Representative to guide patients through medical bills and help our partners deliver excellent patient care. This onsite role is in Charlotte, NC, requiring a compassionate, patient-focused communicator.

The position includes four weeks of paid training, Eastern Time schedules, and compensation of $17–$19 per hour plus a $2/hour shift differential for later shifts, with incentives.