Onsite Medical Billing & Patient Payments Specialist

Meduit; Brea (CA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Paid time off

HSA/FSA

Job summary

Meduit in Brea, CA is seeking a Medical Customer Service Representative to guide patients through medical bills and support healthcare partners. This onsite, full-time role requires compassion and clear communication, with a schedule 9:30 am–6:00 pm PT, Monday–Friday.

The position includes a 4-week paid training, inbound/outbound calls about balances, helping patients assess financial options, and adherence to HIPAA and other regulations.

Qualifications

• 1 year of call center experience (in-office or remote).
• Proficiency with PC-based applications (Microsoft Outlook, Word, and Excel).
• High School Diploma/GED required.

Responsibilities

• Helping patients understand financial responsibility in a helpful and non-threatening manner.
• Taking inbound and making outbound calls to patients regarding outstanding balances.
• Meeting or exceeding established metric goals.
• Following established procedures to resolve patient account balances.
• Identifying consumer payment plans.
• Utilizing call scripts provided.
• Setting up consumer payments over the phone.
• Documenting all conversations electronically on company and/or client systems.
• Assisting patients in determining eligibility for financial assistance programs and/or bank loans when applicable.
• Providing information to Client Services as needed.
• Understanding and complying with all federal and state laws and regulations (HIPAA, Medicare Fraud, Waste and Abuse) regarding collections policies and procedures.

Skills

Call center experience

Microsoft Outlook

Microsoft Word

Microsoft Excel

Education

High School Diploma/GED

Tools

Outlook

Word

Excel

Job description

Meduit in Brea, CA is seeking a Medical Customer Service Representative to guide patients through medical bills and support healthcare partners. This onsite, full-time role requires compassion and clear communication, with a schedule 9:30 am–6:00 pm PT, Monday–Friday.

The position includes a 4-week paid training, inbound/outbound calls about balances, helping patients assess financial options, and adherence to HIPAA and other regulations.