Customer Care & Billing Specialist

Meduit; Sartell (MN); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

HSA and FSA

Job summary

Meduit is seeking a Customer Service Representative to support customers with account questions, payments, and issue resolution. This onsite role in Sartell MN involves handling inbound and outbound calls, documenting interactions, and using multiple systems to ensure accurate records.

The position offers $17-$19 per hour base plus performance incentives, with full-time hours and benefits including health insurance, 401(k) matching, and paid holidays.

Qualifications

• High School Diploma or GED required.
• Minimum of 1 year of experience in a customer-facing role (call center, retail, office, front desk, administrative, or similar).
• Experience in a fast-paced, performance-driven environment.
• Strong computer skills, ability to navigate multiple systems.

Responsibilities

• Handle inbound and outbound calls related to customer account balances.
• Provide clear, professional explanations of balances, payments, and available options.
• Set up payment arrangements and process transactions over the phone.
• Accurately document all interactions while navigating multiple systems.
• Follow established workflows, scripts, and compliance requirements.
• Meet performance goals related to productivity and quality.
• Assist customers with available support or financial assistance programs when applicable.

Skills

Customer service

Communication skills

Computer literacy

Multitasking

Education

High School Diploma or GED

Tools

Outlook

Word

Excel

Job description

Meduit is seeking a Customer Service Representative to support customers with account questions, payments, and issue resolution. This onsite role in Sartell MN involves handling inbound and outbound calls, documenting interactions, and using multiple systems to ensure accurate records.

The position offers $17-$19 per hour base plus performance incentives, with full-time hours and benefits including health insurance, 401(k) matching, and paid holidays.