Patient Financial Services Specialist: Frontline Billing & Support

CO064 Urgent Care Centers; United States; On-site; USD 38,000 - 58,000; Full time

Job summary

Memorial Healthcare System is seeking a Patient Financial Services Representative to greet patients and guarantors, collect information, verify insurance, and explain financial responsibilities. The role supports accurate billing and patient access processes in a hospital, ambulatory, or medical office setting.

The ideal candidate has strong communication skills, attention to detail, and a customer-service mindset.

Qualifications

• High School Diploma or equivalent required.
• No prior experience required; 1 year of hospital, medical office, or customer service experience preferred.
• Excellent communication and ability to work under pressure.

Responsibilities

• Greet patients and guarantors and collect required demographics and information.
• Verify insurance benefits and coverage and obtain required signatures on notices and consents.
• Provide patient cost estimates and collect patient payments per guidelines.
• Prepare and balance daily deposits of payment collections.
• Assist with scheduling and directing patients to appropriate services or destinations.

Skills

Customer service

Insurance verification

Data entry

Cash handling

Communication

Education

High School Diploma or Equivalent

Tools

MyChart

Job description

Memorial Healthcare System is seeking a Patient Financial Services Representative to greet patients and guarantors, collect information, verify insurance, and explain financial responsibilities. The role supports accurate billing and patient access processes in a hospital, ambulatory, or medical office setting.

The ideal candidate has strong communication skills, attention to detail, and a customer-service mindset.