Patient Financial Care Specialist

CO080 Memorial Physician Group; Fort Lauderdale (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

Memorial Healthcare System is seeking a Patient Financial Services Representative to greet patients and guarantors, verify demographic and insurance information, and ensure all required notices and consent forms are completed in hospital, ambulatory, or medical office settings.

The role involves collecting out-of-pocket amounts, providing estimates, balancing deposits, and delivering exceptional service while guiding patients to appropriate services and obtaining necessary authorizations.

Qualifications

• Greeting patients and guarantors; collect demographic, financial and insurance eligibility information.
• Explain notices and obtain signatures as required.
• No experience required; 1 year of related hospital, medical office or customer service experience preferred.

Responsibilities

• Collects patient out-of-pocket responsibility per collection guidelines.
• Provides patient estimates as requested.
• Prepares and balances a daily deposit of all payment collections.
• Provides exceptional customer service and resolves questions promptly.
• Obtains pre-certification and authorization.
• Verifies insurance benefits and active coverage.
• Determines correct insurance filing order when multiple coverages exist.
• May assist with discharge workflows and referrals.

Skills

Accountability & quality

Customer service

Organization skills

Problem solving

Productivity

Responding to change

Standards of behavior

Education

High School Diploma or Equivalent

Job description

Memorial Healthcare System is seeking a Patient Financial Services Representative to greet patients and guarantors, verify demographic and insurance information, and ensure all required notices and consent forms are completed in hospital, ambulatory, or medical office settings.

The role involves collecting out-of-pocket amounts, providing estimates, balancing deposits, and delivering exceptional service while guiding patients to appropriate services and obtaining necessary authorizations.