Patient Financial Services Specialist

Memorial Healthcare System; Florida; On-site; USD 36,000 - 56,000; Full time

Job summary

Memorial Healthcare System in Florida is seeking a Patient Financial Services Representative to greet patients and guarantors in hospital, ambulatory or medical office settings, verify demographic and insurance information, and explain financial responsibilities.

You will obtain pre-certifications, provide patient estimates, schedule appointments, and support discharge processes while maintaining exceptional customer service in a fast-paced environment.

Qualifications

• Requires excellent communication skills, critical thinking, and the ability to work with minimal supervision.
• Experience in hospital, medical office, or customer service preferred but not required.

Responsibilities

• Greet patients and guarantors and verify demographic, financial, and insurance information.
• Explain policies and consent forms and secure necessary signatures.
• Obtain pre-certification and authorization and provide patient estimates.
• Support discharge activities including after-visit summaries and referrals as needed.
• Assist with scheduling appointments and referrals and balance daily deposits.

Skills

Customer service

Communication

Attention to detail

Problem solving

Teamwork

Education

High School Diploma or Equivalent

Job description

Memorial Healthcare System in Florida is seeking a Patient Financial Services Representative to greet patients and guarantors in hospital, ambulatory or medical office settings, verify demographic and insurance information, and explain financial responsibilities.

You will obtain pre-certifications, provide patient estimates, schedule appointments, and support discharge processes while maintaining exceptional customer service in a fast-paced environment.