Patient Access & Billing Specialist

Memorial Healthcare System; Florida; On-site; USD 42,000 - 52,000; Full time

Job summary

Memorial Healthcare System is seeking a Patient Financial Services Representative to greet patients and guarantors in hospital, ambulatory, or medical office settings. You will collect demographic, financial, and insurance information, verify coverage, explain policies, and obtain signatures where required.

The role emphasizes exceptional customer service, accurate data collection, and coordination with departments to ensure smooth patient flow and timely payments.

Qualifications

• High School Diploma or Equivalent required.
• No experience required; 1 year of hospital, medical office, or customer service preferred.
• Strong communication and customer service skills are essential.

Responsibilities

• Greet patients and guarantors and collect demographic, financial, and insurance information.
• Provide patient estimates and explain financial policies and consent forms.
• Verify insurance benefits and obtain required authorizations when needed.
• Handle walk-in appointments, scheduling, and referrals as applicable.
• Maintain accurate documentation and ensure courteous, timely service.

Skills

Excellent communication

Customer service

Critical thinking

Decisive judgment

Work under pressure

Education

High School Diploma or Equivalent

Job description

Memorial Healthcare System is seeking a Patient Financial Services Representative to greet patients and guarantors in hospital, ambulatory, or medical office settings. You will collect demographic, financial, and insurance information, verify coverage, explain policies, and obtain signatures where required.

The role emphasizes exceptional customer service, accurate data collection, and coordination with departments to ensure smooth patient flow and timely payments.