Patient Financial Services Representative

Banner Health Corporate; Sterling (CO); On-site; USD 25,000 - 37,000; Full time

Job summary

Banner Health in Sterling, Colorado is seeking a Patient Financial Services Representative to support patient flow and billing operations in a busy clinic setting. This full-time role handles phone inquiries, scheduling, demographics updates, and eligibility verification to ensure smooth patient care processes.

The position involves explaining financial policies, collecting patient liabilities, posting payments, and balancing daily cash while coordinating with payors.

Qualifications

• Requires high school diploma or GED.
• Knowledge of patient financial services processes and insurance.
• Strong interpersonal, oral, and written communication skills.
• Ability to manage multiple tasks with minimal supervision.

Responsibilities

• Answer phones, schedule patients, update demographics.
• Verify insurance eligibility and obtain pre-certifications/authorizations.
• Explain financial policies and available resources to patients.
• Enter payments/charges and reconcile daily figures.
• Balance cash drawer and prepare daily deposits.
• Schedule visits within payor plan provisions and confirm next-day appointments.
• Provide professional patient communication via calls, emails, and in person.
• Assist with patient records requests and general patient services.

Skills

Interpersonal communication

Multitasking

Office software

Independent work

Education

High school diploma/GED

Job description

Job Location

Primary City/State: Sterling, Colorado
Department Name: Sterling PCP RHC
Work Shift: Day
Job Category: Revenue Cycle

Job Summary

We’re certified as a Great Place To Work® and are looking for professionals to help us make Banner Health the best place to work and receive care. At Banner Health, caring for people is at the core of all we do. We are committed to diversity, equity and inclusion. The largest city in the northeastern part of the state, Sterling is a farm and ranch community with deep roots on the Colorado prairie. Sterling’s laid‑back lifestyle makes it easy to explore a variety of outdoor and cultural activities, from boating, fishing, skiing and swimming in North Sterling State Park, to hiking, biking, golf, hunting-and-shooting sports or admiring unique public art.

Key Responsibilities

As a Patient Financial Services Rep, your responsibilities include answering phones, scheduling patients, updating demographics, verifying and obtaining eligibility and benefits for various insurances, taking messages, checking patients in and out, and many other duties to ensure smooth workflow for patients and providers. This full‑time position is Monday – Friday with occasional Saturday morning shifts. 7AM‑7PM.

CORE FUNCTIONS

• Performs registration/check-in processes, including but not limited to performing data entry activities, providing patients with appropriate information and intake forms, obtaining necessary signatures and generating population health summary.
• Verifies insurance eligibility benefits for services rendered with the payors and documents appropriately. Assists in obtaining or validating pre-certification, referrals, and authorizations
• Calculates and collects patient liability according to verification of insurance benefits and expected reimbursement. Explains and provides financial policies and available resources for alternative payment arrangements to patients and their families.
• Enters payments/charges for services rendered and performs daily payment/charge reconciliation in a timely and accurate manner. Balances cash drawer at the beginning and end of the day and prepares daily bank deposit with necessary paperwork sent to centralized billing for record purposes.
• Schedules office visits and procedures within the medical practice(s) and external practices as necessary. Maximizes reimbursement by scheduling patients in accordance with payor plan provisions. Confirms patient appointments for the following day as necessary and ensures patients are properly prepared for visits.
• Demonstrates proactive interpersonal communications skills while dealing with patient concerns through telephone calls, emails and in-person conversations. Optimizes patient flow by using effective customer service/communication skills by communicating to internal and external customers, care team, management, centralized services and HIMS.
• Assists in responding to requests for patient medical records according to company policies and procedures, and state and federal laws.
• Provides a variety of patient services to assist in patient flow including but not limited to escorting patients, taking vitals and patient history, assisting in patient treatment, distributing mail and fax information, ordering supplies, etc.
• Works independently under regular supervision and follows structured work routines. Works in a fast paced, multi-task environment with high volume and immediacy needs requiring independent decision making and sound judgment to prioritize work and ensure appropriateness and timeliness of each patient’s care.

Minimum Qualifications

• High school diploma/GED or equivalent working knowledge.
• Requires knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience.
• Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently.
• Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences.
• Strong knowledge in the use of common office software, word processing, spreadsheet, and database software are required.
• Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire.
• Employees working at Banner Scottsdale Sports Medicine, second floor must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.

Preferred Qualifications

• Work experience with the Company’s systems and processes is preferred.
• Previous cash collections experience is preferred.

Estimated Pay Range

Estimated Pay Range: $18.02 - $27.03 / hour

Anticipated Closing Window

2027-01-06

EEO Statement

EEO/Disabled/Veterans

Privacy Statement

Privacy Policy Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee. We are proud to offer a comprehensive benefit package for all benefit‑eligible positions. Please visit our Benefits Guide for more information.

Additional Information

Banner Health supports a drug‑free work environment.