Patient Financial Navigator

Memorial Healthcare System; Florida; On-site; USD 25,000 - 39,000; Full time

Job summary

Memorial Healthcare System in Florida seeks a Patient Financial Services Representative to be the first contact for patients and guarantors in hospital, ambulatory or office settings. You will verify demographic, financial and insurance eligibility information and ensure all notices and consent forms are signed.

You will handle scheduling, patient estimates, collect payments, process deposits, explain policies, obtain pre-certifications, and assist with referrals and discharge tasks while

Qualifications

• Excellent communication skills with patients and guarantors.
• Ability to think critically and make decisions under pressure.
• Strong organizational and multitasking abilities.
• Ability to work collaboratively with hospital departments.

Responsibilities

• Greet patients and guarantors at the first point of contact.
• Collect demographic, financial and insurance eligibility information.
• Explain policies and obtain required consents and signatures.
• Provide patient estimates and collect out-of-pocket responsibilities.
• Process daily payment deposits and balance cash receipts.
• Assist with referrals, authorizations, and discharge-related tasks.

Skills

Accountability

Accuracy

Customer Service

Organization Skills

Problem Solving

Productivity

Responding to Change

Standards of Behavior

Education

High School Diploma or Equivalent

Job description

Memorial Healthcare System in Florida seeks a Patient Financial Services Representative to be the first contact for patients and guarantors in hospital, ambulatory or office settings. You will verify demographic, financial and insurance eligibility information and ensure all notices and consent forms are signed.

You will handle scheduling, patient estimates, collect payments, process deposits, explain policies, obtain pre-certifications, and assist with referrals and discharge tasks while