Patient Financial Services Concierge

Memorial Healthcare; Florida; On-site; USD 36,000 - 48,000; Full time

Job summary

Memorial Healthcare System in Florida is seeking a Patient Financial Services Representative (PFSR) to greet patients and guarantors in hospital, ambulatory or medical office settings. You will verify demographics, financial and insurance information and collect required signatures.

Responsibilities include obtaining pre-certification, providing patient estimates, collecting payments, scheduling referrals or appointments, and guiding patients to appropriate services.

Qualifications

• High school diploma or equivalent required.
• Excellent communication and interpersonal skills.
• Ability to verify insurance information and explain policies.

Responsibilities

• Greet patients and guarantors and collect demographic, financial, and insurance information.
• Obtain pre-certification and authorization.
• Provide exceptional customer service and address questions promptly.
• Balance daily deposits and handle payments.
• Guide patients to appropriate destinations and schedule appointments.
• Explain policies and obtain signatures.

Skills

Accountability

Accuracy

Customer Service

Organization

Problem Solving

Productivity

Responding to Change

Standards of Behavior

Education

High School Diploma or Equivalent

Job description

Memorial Healthcare System in Florida is seeking a Patient Financial Services Representative (PFSR) to greet patients and guarantors in hospital, ambulatory or medical office settings. You will verify demographics, financial and insurance information and collect required signatures.

Responsibilities include obtaining pre-certification, providing patient estimates, collecting payments, scheduling referrals or appointments, and guiding patients to appropriate services.