Patient Financial Services Associate

Memorial Healthcare System; Florida; On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Mileage reimbursement

Job summary

Memorial Healthcare System is seeking a Patient Financial Services Representative to greet patients and guarantors in hospital, ambulatory, or medical office settings. You will gather demographic, financial, and insurance eligibility information and verify accuracy, while ensuring all consent forms are signed.

The role emphasizes superb customer service, accurate data collection, and collaboration with departments to resolve questions and secure needed authorizations and payments.

Qualifications

• High School Diploma or Equivalent required.
• No experience required; 1 year of related hospital, medical office, or customer service experience preferred.

Responsibilities

• Obtains pre-certification and authorization.
• Provides exceptional customer service and addresses questions in a timely and courteous manner.
• Collects patient out-of-pocket responsibility per collection guidelines and provides patient estimates.
• Prepares and balances a daily deposit of all payment collections.
• Interviews patients and guarantors to obtain necessary information and verify eligibility.

Skills

Customer service

Communication

Organization

Problem solving

Accountability

Accuracy

Education

High School Diploma or Equivalent

Job description

Memorial Healthcare System is seeking a Patient Financial Services Representative to greet patients and guarantors in hospital, ambulatory, or medical office settings. You will gather demographic, financial, and insurance eligibility information and verify accuracy, while ensuring all consent forms are signed.

The role emphasizes superb customer service, accurate data collection, and collaboration with departments to resolve questions and secure needed authorizations and payments.