Remote Customer Service Representative

Talentify; Reading (Berks County); Remote; USD 22,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

HSA

FSA

Job summary

Talentify is hiring a Remote Customer Service Representative in the United States to handle patient calls, collect payments on medical bills, and negotiate payment arrangements in a fast-paced call center.

The role requires comfort with technology and the ability to learn our systems quickly; prior medical billing or healthcare revenue cycle experience strongly preferred. You will work with team leads and clients to resolve issues and ensure patient satisfaction.

Qualifications

• Must have customer service mindset with patient focus.
• Clear and professional communication skills are required.
• Strong confidentiality and integrity are essential.
• Ability to work in a team and collaborate with leads.
• Basic computer skills and technology comfort are required.

Responsibilities

• Provide exceptional patient service in the name of our client.
• Contact patients by phone to collect payments on medical bills.
• Communicate information clearly and professionally to patients.
• Review accounts and document interactions and feedback.
• Negotiate payments and set up payment arrangements.
• Process payments via check, ACH, or credit card.
• Follow all policies and procedures and meet targets.
• Collaborate with team leads and clients to resolve disputes.

Skills

Customer focus

Communication

Confidentiality

Teamwork

Basic computer skills

Education

High school diploma or GED

1-2 years college preferred

Customer service experience

Medical billing experience preferred

Job description

The Remote Customer Service Representative is responsible for phone contact with patients to collect payment for medical bills on behalf of our clients. This involves working in a fast-paced call center environment to establish contact with customers to negotiate payment and/or set up payment arrangements to collect account receivables.

To perform successfully in a virtual environment, the remote Customer Service Representative must be comfortable

with technology and can easily understand and learn the technical requirements of the position.

Duties/Responsibilities

• Provide exceptional patient service in the name of the client
• Contact patients via telephone to collect payment on medical bills
• Communicates accurate information to patients in a clear, concise and professional manner
• Review patient accounts and documents patients' interaction and feedback
• Negotiates appropriate and reasonable payments with customers
• Sets up patient payments via check, electronic transfer or credit card
• Responsible for understanding and complying with all policies and procedures
• Meets or exceeds established goals
• Works closely with team leads, management and client to resolve disputes and ensure patient satisfaction
• All other duties as assigned by management

Required Skills/Knowledge

• Customer/Client Focus
• Communication Proficiency
• Confidentiality/Integrity
• Teamwork Orientation
• Basic computer skills necessary

Education/Experience

• Customer service experience preferred
• Prior medical billing or healthcare revenue cycle experience strongly preferred
• High school diploma or General Education Development (GED) Certificate required
• One to two years of college preferred

Benefits

Annuity Health offers its employees excellent benefits including: Health, Dental, Vision, HSA and FSA Accounts, Voluntary Insurance, Paid Holidays, PTO, and 401(k).

Salary Description

Pay Scale - $16.00 to $23.00