Financial service representative

CFS; Aurora (IL); On-site; USD 40,000 - 60,000; Full time

Job summary

The CFS is seeking a Patient Financial Services Representative to support accurate healthcare billing and patient account maintenance in our Aurora, IL office. You will verify insurance, assist with statement processing, reconcile accounts, and collaborate with the team to ensure timely and accurate revenue cycle operations.

Strong data entry and 10-key skills, attention to detail, and the ability to work independently are essential in this role that supports patients and healthcare services

Qualifications

• Knowledge of medical insurance terminology and billing processes
• Strong data entry and 10-key skills
• Experience working with accounts receivable, billing, or healthcare financial services
• Strong attention to detail and organizational skills
• Ability to manage multiple priorities and meet deadlines
• Proficiency with computer systems and electronic records

Responsibilities

• Process and submit healthcare claims accurately and timely
• Assist with monthly patient statement processing
• Enter payment vouchers and receipt information
• Maintain detailed patient account and accounts receivable records
• Verify insurance coverage, eligibility, and benefits
• Research and resolve billing discrepancies
• Respond to inquiries and billing correspondence from insurance carriers and third parties
• Support collection efforts to maximize account resolution
• Perform account reconciliations and reporting activities
• Manage patient correspondence and returned mail
• Complete data entry and administrative projects as assigned

Skills

Medical billing terminology

Data entry / 10-key

Accounts receivable experience

Attention to detail

Multitasking

Computer systems proficiency

Tools

Epic EMR

Job description

Patient Financial Services Representative

Key Responsibilities for the Patient Financial Services Representative

• Process and submit healthcare claims accurately and timely
• Assist with monthly patient statement processing
• Enter payment vouchers and receipt information
• Maintain detailed patient account and accounts receivable records
• Verify insurance coverage, eligibility, and benefits
• Research and resolve billing discrepancies
• Respond to inquiries and billing correspondence from insurance carriers and third parties
• Support collection efforts to maximize account resolution
• Perform account reconciliations and reporting activities
• Manage patient correspondence and returned mail
• Complete data entry and administrative projects as assigned

Qualifications for the Patient Financial Services Representative

• Knowledge of medical insurance terminology and billing processes
• Strong data entry and 10-key skills
• Experience working with accounts receivable, billing, or healthcare financial services
• Strong attention to detail and organizational skills
• Ability to manage multiple priorities and meet deadlines
• Proficiency with computer systems and electronic records

Preferred

• Experience with insurance verification and benefits investigation
• Accounts receivable and collections experience
• Experience working with electronic medical record systems such as Epic
• Healthcare revenue cycle experience

What We're Looking For in the Patient Financial Services Representative

The Ideal Candidate Is

• Detail-oriented and highly accurate
• Dependable and self-motivated
• Comfortable working independently and as part of a team
• Professional in written and verbal communication
• Committed to providing excellent service and support

Why Join This Opportunity?

• Stable weekday schedule with no anticipated overtime
• Supportive and collaborative team environment
• Professional business-casual office setting
• Opportunity to build experience within healthcare financial operations
• Meaningful role supporting patients and healthcare services

If you have experience in medical billing, insurance verification, accounts receivable, or healthcare customer service and are looking to join a team-focused organization, we'd love to hear from you.