Patient Financial Services Representative

Nutex Health, Inc.; Texas; Remote; USD 36,000 - 60,000; Full time

Job summary

Nutex Health, Inc. is seeking a Patient Financial Services Representative in a remote Texas-based role. You will handle inbound and outbound calls regarding payments, explain EOBs, and coordinate payment plans to support patients' financial needs.

Key tasks include reviewing accounts, posting payments, updating contact information, and generating daily GoRev reports. A strong customer service approach helps de-escalate concerns while ensuring accurate billing.

Qualifications

• Two consecutive years in Patient Access, Patient Advocacy, Front Desk Registration (Hospital or Clinic), or similar.
• High School Diploma or GED or High School Equivalence Certificate.
• Post-Secondary Certificate in Medical Billing and Coding.

Responsibilities

• Explain in-network and out-of-network benefits.
• Provide excellent customer service to de-escalate irate patients.
• Review payment posting and explanations of payments.
• Review accounts to ensure proper billing.
• Set up payment plans for patients.
• Update wrong addresses and/or contact information.
• Review Bad Debt accounts for collection letters.
• Review payments in GoRev and Waystar.
• Provide billing ledgers and medical records upon request.

Skills

Patient Access experience

Customer service

Healthcare administration

Education

High School Diploma or GED

Post-Secondary Certificate in Medical Billing and Coding

Tools

GoRev

Waystar

Medical billing software

Job description

Patient Financial Services Representative## Patient Financial Services RepresentativeApply: Remote - Texas: Full time: Posted Yesterday: JR100612Patient Financial Services RepresentativeThe **Patient Financial Services Rep** will take inbound and outbound calls regarding payments and complaints and answer questions per patient. The **Patient Financial Services Rep** will coordinate payment arrangements, address concerns, and explain EOBs to the patient. They will also pull a daily report from GoRev, reviewing accounts with outstanding balances and providing itemized billing ledgers and medical records upon request. **Responsibilities and Duties:** * Explains in and out-of-network benefits.* Provides excellent customer service to de-escalate irate patients.* Review payment posting and explanation of payments.* Review accounts thoroughly to ensure the patient was billed properly.* Set up payment plans for patients.* Update wrong addresses and/or contact information per patient.* Review Bad Debt accounts for Collection Letters.* Review payment corrections on GoRev and Waystar.* Provide excellent customer service.* Performs other tasks as assigned by the Patient Advocate Manager.**Qualifications:** * A minimum of 2 consecutive years in Patient Access, Patient Advocacy, Front Desk Registration (Hospital or Clinic), or something similar.* High School Diploma (or GED or High School Equivalence Certificate)* Post-Secondary Certificate - awarded for training completed after high school (for example, Medical Billing and Coding)Nutex Health is the premier innovative service provider in the emergency care industry. Our specialists provide unparalleled expertise with the knowledge and competency to make your vision a reality. You can trust Nutex Health to deliver a turnkey process from real estate acquisition, design, and development of the ER facility to staffing, training, and operations.