Patient Services Representative

Covington Hospital; Covington (KY); On-site; USD 19,000 - 28,000; Part time

Job summary

Covington Hospital is seeking a Part-time Patient Services Representative to support the Emergency Center. You will manage front desk operations, register patients, and collect demographic and billing information while maintaining confidentiality and compassionate service.

Ideal candidates have a high school diploma and at least 2 years in a PSR role within hospital settings, with experience in ER registration, admitting, and scheduling preferred.

Qualifications

• High School Diploma or equivalent required.
• Minimum of 2 years of PSR experience in a Hospital/ER/Clinic setting.
• Experience with medical registration, admitting and ER scheduling preferred.

Responsibilities

• Greet patients and guests with a cheerful demeanor and collect demographic information.
• Handle billing-related details, including co-pays and account balances; perform daily reconciliations.
• Maintain cleanliness and welcoming environment; support office operations and phone inquiries.

Skills

Strong communication

Organizational abilities

Patient confidentiality

Teamwork

Education

High School Diploma or equivalent

Tools

EMR (Electronic Medical Records)

Job description

Patient Services Representative## Patient Services RepresentativeApply: Covington Trace: Part time: Posted 7 Days Ago: JR100579Patient Services RepresentativeThe **Patient Services Representative (PSR)** plays a crucial role in the emergency center's operational efficiency by ensuring a smooth check-in and check-out process for patients. The role requires strong communication skills, organizational abilities, and a commitment to maintaining patient confidentiality and safety. This position is integral to fostering a supportive and efficient environment in the Emergency Center, ensuring patients receive the care they need while upholding the standards of the healthcare facility. **Qualifications required** * High School Diploma or equivalent* Minimum of 2 years of experience in a **Patient Services Representative (PSR)** role within a Hospital, ER, or Clinic* Previous experience in medical registration, admitting, and scheduling in an ER setting is preferred **Essential Job functions and responsibilities** 1. **Front Desk Operations:** * Greet patients and guests with a cheerful demeanor* Determine necessary services and direct patients accordingly* Collect demographic information and ensure proper signatures for billing accuracy* Maintain logs of patient information and manage phone inquiries professionally* Manage office supplies and maintain a clean and welcoming environment**2. Financial Responsibilities:** * Collect payments via cash, checks, and credit card for co-pays and account balances* Maintain an accurate financial ledger and perform daily reconciliation of patient accounts**3. Facility Cleanliness:** * Assist in maintaining the overall cleanliness of the facility, including patient areas and restrooms**4. Communication Skills:** * Interact courteously with patients, families, physicians, and team members, upholding the Emergency Center's core values**5. Professional Development:** * Attend monthly staff meetings and engage in performance improvement activities**6. Other Duties:** * Assist management with additional tasks or projects as assigned**Nonessential Job functions:** * Support patient care areas by ensuring appropriate supplies are stocked* Assist with patient restraint procedures and documentation as needed* Attend scheduled meetings as required**Job Competencies** * Proficient in navigating and utilizing Electronic Medical Records (EMR)* Understanding and compliance with Hospital Policies and Procedures* Commitment to ongoing education and professional development**Physical Requirements:** * Constant: Vision (various forms), Hearing, Speaking, Manual dexterity, Mobility* Frequent: Bending, Squatting, Twisting, Lifting to 20 lbs. unaided, 50 lbs. with assistance* Occasional: Climbing, Kneeling, Distinguishing colors* Rarely: Exposure to electric shock and confined spaces**Work Environment:** * OSHA Category I: Routine exposure to blood, bodily fluids, or other potentially infectious materialsNutex Health is the premier innovative service provider in the emergency care industry. Our specialists provide unparalleled expertise with the knowledge and competency to make your vision a reality. You can trust Nutex Health to deliver a turnkey process from real estate acquisition, design, and development of the ER facility to staffing, training, and operations.### EEO & Accommodation StatementNutex Health is committed to providing equal employment opportunity and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, status as a protected veteran, or membership in any other class protected by federal, state, or local law.