Patient Financial Services Representative

Essentia Health; Minnesota; Remote; USD 26,000 - 38,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Tuition reimbursement

Flexible scheduling

Paid time off

Job summary

Essentia Health is seeking a Patient Financial Services specialist to manage and resolve patient accounts for services provided. You will be the primary contact for billing inquiries, insurance questions, and payment arrangements, handling MyChart messages, calls, and in-person interactions.

The role requires delivering excellent customer service, performing collections activities for delinquent accounts, and supporting patients with financial assistance while ensuring accurate account

Qualifications

• Experience in customer service, call center and/or collections.
• Experience using Epic, MyChart, or other EHR systems.
• Ability to handle cash payments and self-pay account collections.

Responsibilities

• Serve as primary contact for patient billing, insurance, payment plans, and financial assistance inquiries.
• Respond to inquiries via MyChart, phone, written mail, and other channels in a timely, professional manner.
• Assist with financial assistance applications, payment arrangements, and insurance questions.
• Perform collections activities for delinquent accounts and monitor payment plans.

Skills

Customer service

Call center

Collections

MyChart

Billing questions

Tools

Epic

MyChart

EHR systems

Job description

Building Location:Business Service CenterDepartment:1006100 PATIENT FINANCIAL SVCS - EH SSJob Description:Responsible for managing and resolving patient accounts for services provided by Essentia Health. Serves as a primary point of contact for patients regarding billing, insurance, payment plans, financial assistance, and account-related inquiries through phone, MyChart, written correspondence, and face-to-face interactions. Conducts account analysis, develops payment solutions, and supports patients in resolving financial responsibilities while delivering exceptional customer service. Ensures timely and accurate communication to facilitate account resolution and patient satisfaction.Education Qualifications:Key Responsibilities:Serve as the primary contact for patients regarding billing, insurance, payment plans, financial assistance, account balances, and other Patient Financial Services inquiriesRespond to and manage patient financial inquiries received through MyChart, telephone, written correspondence, and other electronic communication channels in a timely and professional mannerAssist patients with financial assistance applications, payment arrangements, insurance-related questions, coding inquiries, registration concerns, and MyChart account supportPerform collection activities for delinquent accounts, including account follow-up, payment plan monitoring, telephone outreach, and written or electronic communicationProcess and respond to incoming patient mail, electronic messages, and other correspondence while maintaining accurate account documentationUtilize billing systems, electronic patient communication platforms, and standard office equipment to support account management, payment collection, and customer service activitiesPreferred Qualifications:Experience in customer service, call center and/or collectionsExperience using Epic, MyChart, or other electronic health record (EHR) systemsExperience handling cash payments and self-pay account collectionsLicensure/Certification Qualifications:No certification/licensure required.FTE:1Possible Remote/Hybrid Option:RemoteShift Rotation:Day Rotation (United States of America)Shift Start Time:8:00AM / 8:45AMShift End Time:4:30PM / 5:15PMWeekends:NOHolidays:NoCall Obligation:NoUnion:DC USWA Main & Neighborhoods (DCUMN)Union Posting Deadline:11/9/2026Compensation Range:$18.69 - $27.85Employee Benefits at Essentia Health: At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at [phone].