Patient Access Representative - Full time

Essentia Health; United States; Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life and disability insurance

401(k) plan with employer contribution

Tuition reimbursement

Flexible scheduling

Generous time off

Job summary

Essentia Health seeks an entry-level Patient Access professional to greet patients and facilitate registration for in-person and virtual visits. You will collect demographics, insurance, and financial data, provide cost estimates, and help schedule follow-ups under physician orders.

The role emphasizes accuracy, patient service, and compliance in a busy clinic environment. Key duties include verifying IDs, processing payments, and coordinating with the clinical team to ensure smooth patient flow

Qualifications

• Previous Patient Access Representative or Patient Scheduler experience.
• Completion of Healthcare Business Insight's Patient Access 2nd Level Certification Program within six months of hire date.

Responsibilities

• Interview patients to collect demographic and financial data for accurate registration and billing.
• Obtain insurance cards and IDs, updating information in the medical record as needed.
• Collect co-pays, reconcile cash drawer, and report deposits for revenue tracking.
• Maintain work queues per supervisor instructions and guidance.
• Provide positive customer service and coordinate with clinical teams as needed.
• Answer calls, schedule appointments, and assist with referrals as required.
• Sanitize registration equipment and restock supplies.
• Perform other clerical duties as assigned.

Skills

Customer service

Interviews patients

Communication

Medical office admin

Education

Patient Access Certification

Tools

Electronic health records

Job description

Building Location & Department

Building F - Duluth Clinic - 3rd Street Department: 1006160 REGISTRATION - EH SS

Job Description

This position greets customers and facilitates the patient registration process in a timely, professional, and courteous manner. Interviews and obtains demographic and financial information from patients or their representatives through face-to-face and virtual interactions to provide Essentia Health with the documents and data necessary to ensure appropriate care and compliant, accurate patient registration and billing.

Education Qualifications

This position serves as liaisons between patients and Virtual Patient Registration Representatives and Patient Schedulers. They must be able to complete patient checkout, schedule follow-up appointments per the physician's order, and provide patients with cost estimates and itineraries for their upcoming appointments.

Key Responsibilities

• Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision
• Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary
• Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue
• Maintains all assigned work queues according to supervisor’s instructions and guidance
• Interacts positively and in a caring manner with patients, co-workers, and others to provide highest level of customer service
• Answers incoming phone calls, schedules appointments, and refers to clinical team as needed
• Sanitizes registration equipment between each use and restocks basic supplies
• Other clerical duties as assigned

Preferred Qualifications

• Previous Patient Access Representative or Patient Scheduler experience
• Completion of Healthcare Business Insight's Patient Access 2nd Level Certification Program within six months of hire date.

Licensure/Certification Qualifications

FTE: 1
Possible Remote/Hybrid Option:
Shift Rotation: Day/Eve Rotation (United States of America)
Shift Start Time: 6:30 AM or 8:00 AM
Shift End Time: 3:00 PM or 4:30 PM
Weekends: Holidays: No Call Obligation: No Union: DC USWA Main & Neighborhoods (DCUMN)
Union Posting Deadline: 10/26/2026
Compensation Range: $17.80 - $26.28

Employee Benefits

At Essentia Health, we're committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at [phone].

Essentia Health Values

Our Values Quality | Hospitality | Respect | Joy | Justice | Stewardship | Teamwork

Essentia Health Mission

Essentia Health seeks employees who embrace our commitment to patient- and family-centered care in communities both large and small. We're looking for people who are committed to making patients and their families feel known and understood. People who understand what it means to be Here with you. People who are willing to use their strengths to help others.

Equal Opportunity/Affirmative Action

Essentia Health is an Equal Opportunity/Affirmative Action Employer. Essentia Health does not discriminate in employment because of age, color, creed, culture, disability (physical or mental), ethnicity, familial status, gender identity or expression, genetic information, language, local Human Rights Commission activity, national origin, military service, race, religion, sex, sexual orientation, socioeconomic status, or public assistance status.

Post-Offer Screening

Job offers are contingent upon successful completion of post-offer screens. Screenings includes verification of your legal right to work in the United States, a health screening and immunization review, verification of applicable licensure, certifications, education, and experience, and background checks including criminal, urine drug screen and MVR where required.