Patient Financial Services Representative

Essentia Health; Oregon; Hybrid; USD 26,000 - 38,000; Full time

Benefits offered by this job

Medical insurance

401(k) plan

Tuition reimbursement

Flexible scheduling

Generous time off

Wellness resources

Job summary

Essentia Health is seeking a detail‑oriented Accounts Billing Specialist to manage high volumes of patient accounts and resolve inquiries. You will be the primary contact for outstanding statements, helping patients with payment plans and financial assistance.

The role requires strong cash handling and exceptional customer service, with familiarity of billing software and routine office equipment. Remote options may be available depending on assignment.

Qualifications

• Experience handling cash payments and self-pay collections.
• Exceptional customer service and communication skills.
• Familiarity with billing programs and common office equipment.

Responsibilities

• Manage high volumes of patient accounts and resolve inquiries.
• Serve as main contact for outstanding statements and payment plans.
• Assist with insurance coding and registration related billing issues.
• Provide financial assistance through in-person and phone conversations.
• Follow up on delinquent accounts and collections as needed.

Skills

Cash handling

Self-pay collections

Customer service

Communication skills

Tools

Billing software

Office equipment

Job description

Building Location:

Business Service Center

Department:

1006100 PATIENT FINANCIAL SVCS - EH SS

Job Description:

Responsible for managing and resolving high volumes of accounts for services provided by Essentia Health. Acts as the primary contact or liaison for patients to discuss outstanding statements and resolve inquiries in a timely manner. Provides efficient and accurate support for insurance, coding, registration, financial assistance and other billing related issues to resolve outstanding patient accounts. Provides financial assistance via face-to-face communication and over the telephone using automated phone technology. Performs routine account analysis to evaluate, develop and implement action plans with patients to resolve financial responsibilities. Position requires follow-up with delinquent accounts and payment plans, collection of patient accounts, and may include telephone contact or follow-up on collections with letters. Position may handle incoming patient mail with the potential to respond to inquiries via written communication. Experience with handling cash payments, self-pay collections and exceptional customer service skills are required. In addition, knowledge of utilizing office equipment such as computers, software applications, printer, FAX, copier, and billing programs is required.

Education Qualifications:

Required Qualifications:

• Experience with handling cash payments, self-pay collections and exceptional customer service skills.
• Knowledge of utilizing office equipment such as computers, software applications, printer, FAX, copier, and billing programs

Preferred Qualifications:

• Experience in customer service, call center and/or collections

FTE:

1

Possible Remote/Hybrid Option:

Remote

Shift Rotation:

Day Rotation (United States of America)

Shift Start Time:

8am / 8:45am

Shift End Time:

4:30 / 5:15pm

Weekends:

NO

Holidays:

No

Call Obligation:

No

Union:

DC USWA Main & Neighborhoods (DCUMN)

Union Posting Deadline:

10/12/2026

Compensation Range:

$18.69 - $27.85

Employee Benefits at Essentia Health:

At Essentia Health, we're committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at .