Patient Financial Services Representative

1000 Essentia Health; Fargo (ND); Remote; USD 26,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with employer contributions

Tuition reimbursement

Training programs

Flexible scheduling

Generous time off

Wellness resources

Job summary

Essentia Health in Fargo, ND seeks an Accounts Receivable/Billing Specialist to manage and resolve high volumes of patient accounts, acting as the primary contact for statements and inquiries. The role supports insurance, coding, registration, and billing issues, including financial assistance discussions with patients.

Experience in customer service, call center, or collections is preferred. Remote/hybrid option may be available; on-site presence in the Fargo area is common.

Qualifications

• Experience preferred in customer service, call center and/or collections.

Responsibilities

• Manage and resolve high volumes of accounts for Essentia Health services.
• Serve as primary contact for patients to discuss statements and resolve inquiries.
• Provide support for insurance, coding, registration, and billing issues to resolve accounts.
• Handle cash payments and self-pay collections.
• Follow up on delinquent accounts and payment plans.

Skills

Customer service

Call center

Collections

Tools

Billing software

Office equipment

Job description

Building Location

Building Location: Fargo Distribution Serv Center Department: 1006100 PATIENT FINANCIAL SVCS - EH SS

Job Description

Responsible for managing and resolving high volumes of accounts for services provided by Essentia Health. Acts as the primary contact or liaison for patients to discuss outstanding statements and resolve inquiries in a timely manner. Provides efficient and accurate support for insurance, coding, registration, financial assistance and other billing related issues to resolve outstanding patient accounts. Provides financial assistance via face-to-face communication and over the telephone using automated phone technology. Performs routine account analysis to evaluate, develop and implement action plans with patients to resolve financial responsibilities. Position requires follow-up with delinquent accounts and payment plans, collection of patient accounts, and may include telephone contact or follow-up on collections with letters. Position may handle incoming patient mail with the potential to respond to inquiries via written communication. Experience with handling cash payments, self-pay collections and exceptional customer service skills are required. In addition, knowledge of utilizing office equipment such as computers, software applications, printer, FAX, copier, and billing programs is required.

Work Experience

Experience preferred in customer service, call center and/or collections.

Education Qualifications

No educational requirement

Licensure/Certification Qualifications

FTE: 1Possible Remote/Hybrid Option: RemoteShift Rotation: Day Rotation (United States of America)Shift Start Time: Shift End Time: Weekends: Holidays: No Call Obligation: No Union: Union Posting Deadline:

Employment Details

Compensation Range: $18.71 - $28.07

Employee Benefits at Essentia Health

• At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance.
• Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs.
• We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs.
• To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health.
• Please note that benefit eligibility may vary.
• For full details, refer to your benefit summary or contact our HR Service Center at [phone].

Essentia Health seeks employees who embrace our commitment to patient- and family-centered care in communities both large and small. We're looking for people who are committed to making patients and their families feel known and understood. People who understand what it means to be Here with you. People who are willing to use their strengths to help others.

Our Values

Quality | Hospitality | Respect | Joy | Justice | Stewardship | Teamwork

Essentia Health is an Equal Opportunity/Affirmative Action Employer. Essentia Health does not discriminate in employment because of age, color, creed, culture, disability (physical or mental), ethnicity, familial status, gender identity or expression, genetic information, language, local Human Rights Commission activity, national origin, race, religion, sex, sexual orientation, socioeconomic status, or public assistance status.

Job offers are contingent upon successful completion of post-offer screenings. Screenings includes verification of your legal right to work in the United States, a health screening and immunization review, verification of applicable licensure, certifications, education, and experience, and background checks including criminal, urine drug screen and MVR where required.