Patient Financial Services Representative

Essentia Health; North Dakota; Remote; USD 26,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Educational programs

Flexible scheduling

Paid time off

Job summary

Essentia Health in Fargo is seeking a Patient Financial Services Associate to manage and resolve high volumes of patient accounts and statements. You will be the primary contact for patients to discuss balances, resolve inquiries, and arrange payment plans.

The role emphasizes accurate billing support, cash handling, and courteous service over the phone or in person. Experience in customer service, call centers or collections is preferred.

Qualifications

• Experience in customer service, call center and/or collections.
• No educational requirement.
• Experience with handling cash payments and self-pay collections is preferred.

Responsibilities

• Manage and resolve high volumes of patient accounts and statements.
• Serve as primary contact for patients to discuss balances and inquiries.
• Assist with insurance, coding, registration, and financial assistance issues to resolve accounts.
• Process payments and follow up on delinquent accounts and payments plans.

Skills

Customer service

Call center

Collections

Job description

Building Location:Fargo Distribution Serv CenterDepartment:1006100 PATIENT FINANCIAL SVCS - EH SSJob Description:Responsible for managing and resolving high volumes of accounts for services provided by Essentia Health. Acts as the primary contact or liaison for patients to discuss outstanding statements and resolve inquiries in a timely manner. Provides efficient and accurate support for insurance, coding, registration, financial assistance and other billing related issues to resolve outstanding patient accounts. Provides financial assistance via face-to-face communication and over the telephone using automated phone technology. Performs routine account analysis to evaluate, develop and implement action plans with patients to resolve financial responsibilities. Position requires follow-up with delinquent accounts and payment plans, collection of patient accounts, and may include telephone contact or follow-up on collections with letters. Position may handle incoming patient mail with the potential to respond to inquiries via written communication. Experience with handling cash payments, self-pay collections and exceptional customer service skills are required. In addition, knowledge of utilizing office equipment such as computers, software applications, printer, FAX, copier, and billing programs is required.Work Experience:Experience preferred in customer service, call center and/or collections.Education Qualifications:No educational requirementLicensure/Certification Qualifications:FTE:1Possible Remote/Hybrid Option:RemoteShift Rotation:Day Rotation (United States of America)Shift Start Time:Shift End Time:Weekends:Holidays:NoCall Obligation:NoUnion:Union Posting Deadline:Compensation Range:$18.71 - $28.07Employee Benefits at Essentia Health: At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at [phone].