Patient Access Representative

Essentia Health; Fargo (ND); Hybrid; USD 24,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Life and disability insurance

401(k) with employer contributions

Tuition reimbursement

Flexible scheduling

Generous time off

Wellness resources

Job summary

Essentia Health in Fargo, ND is seeking a Patient Access Representative with a focus on front-desk registration, scheduling, and billing support. The role involves interviewing patients, collecting demographic and financial data, and coordinating with the clinical team to ensure accurate registration and cost estimates.

The position offers a shift from 2:30 PM to 11:00 PM with day rotations and potential remote/hybrid options.

Qualifications

• Interviews patients to obtain complete demographic details, financial information, and health information.
• Obtains copies of insurance cards and updates patient information in the medical record.
• Performs point of service data collection and collects co-payments.
• Maintains work queues and follows supervisor guidance.
• Delivers high level of customer service with patients and colleagues.
• Answers phone calls, schedules appointments, and coordinates with clinical team.
• Sanitizes registration equipment and restocks supplies.
• Performs other clerical duties as assigned.

Responsibilities

• Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision.
• Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary.
• Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records.
• Maintains all assigned work queues according to supervisor’s instructions and guidance.
• Interacts positively and in a caring manner with patients, co-workers, and others to provide highest level of customer service.
• Answers incoming phone calls, schedules appointments, and refers to clinical team as needed.
• Sanitizes registration equipment between each use and restocks basic supplies.
• Other clerical duties as assigned.

Skills

Customer service

Data entry

Scheduling

Phone etiquette

Job description

Building Location:32nd Avenue BuildingDepartment:1006160 REGISTRATION - EH SSJob Description:This position greets customers and facilitates the patient registration process in a timely, professional, and courteous manner. Interviews and obtains demographic and financial information from patients or their representatives through face-to-face and virtual interactions to provide Essentia Health with the documents and data necessary to ensure appropriate care and compliant, accurate patient registration and billing.This position serves as liaisons between patients and Virtual Patient Registration Representatives and Patient Schedulers. They must be able to complete patient checkout, schedule follow-up appointments per the physician’s order, and provide patients with cost estimates and itineraries for their upcoming appointments.Key Responsibilities:• Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision.• Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary.• Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue.• Maintains all assigned work queues according to supervisor’s instructions and guidance.• Interacts positively and in a caring manner with patients, co-workers, and others to provide highest level of customer service.• Answers incoming phone calls, schedules appointments, and refers to clinical team as needed.• Sanitizes registration equipment between each use and restocks basic supplies.• Other clerical duties as assigned.Preferred Qualifications:• Previous Patient Access Representative or Patient Scheduler experience preferredEducation Qualifications:No educational requirement.Licensure/Certification Qualifications:FTE:0Possible Remote/Hybrid Option:Shift Rotation:Day Rotation (United States of America)Shift Start Time:2:30 PMShift End Time:11:00 PMWeekends:RotatingHolidays:YesCall Obligation:NoUnion:Union Posting Deadline:Compensation Range:$17.63 - $26.45Employee Benefits at Essentia Health: At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at [phone].