Patient Access Representative - Full time

Essentia Health; Duluth (MN); Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life & Disability Insurance

401(k) with employer contributions

Tuition reimbursement

Job summary

Essentia Health in Duluth, MN is hiring a Patient Access Representative to greet patients and manage the registration process for in-person and virtual visits. You will collect demographics and financial information, obtain insurance details, and coordinate with the clinical team to ensure accurate registration and timely billing.

The role includes scheduling follow-up appointments, providing cost estimates, and delivering courteous, high-quality customer service while maintaining compliant

Qualifications

• Previous Patient Access Representative or Patient Scheduler experience.
• Completion of Healthcare Business Insight’s Patient Access 2nd Level Certification Program within six months of hire date.

Responsibilities

• Interviews patients to obtain demographics, financial data, and health information for registration and billing.
• Collects insurance cards/IDs and updates patient information in the medical record.
• Performs point-of-service data collection, collects co-pays, reconciles the cash drawer, and reports daily deposits.
• Maintains all work queues and supports the clinical team as directed.
• Answers incoming calls, schedules appointments, and refers to clinical staff as needed.
• Sanitizes registration equipment between uses and restocks basic supplies.
• Other clerical duties as assigned.

Skills

Patient access experience

Patient scheduler experience

Job description

Building Location:Building F - Duluth Clinic - 3rd StreetDepartment:1006160 REGISTRATION - EH SSJob Description:This position greets customers and facilitates the patient registration process in a timely, professional, and courteous manner. Interviews and obtains demographic and financial information from patients or their representatives through face-to-face and virtual interactions to provide Essentia Health with the documents and data necessary to ensure appropriate care and compliant, accurate patient registration and billing.Education Qualifications:This position serves as liaisons between patients and Virtual Patient Registration Representatives and Patient Schedulers. They must be able to complete patient checkout, schedule follow-up appointments per the physician’s order, and provide patients with cost estimates and itineraries for their upcoming appointments.Key Responsibilities:Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provisionObtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessaryPerforms point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenueMaintains all assigned work queues according to supervisor’s instructions and guidanceInteracts positively and in a caring manner with patients, co-workers, and others to provide highest level of customer serviceAnswers incoming phone calls, schedules appointments, and refers to clinical team as neededSanitizes registration equipment between each use and restocks basic suppliesOther clerical duties as assignedPreferred Qualifications:Previous Patient Access Representative or Patient Scheduler experienceCompletion of Healthcare Business Insight’s Patient Access 2nd Level Certification Program within six months of hire dateLicensure/Certification Qualifications:FTE:1Possible Remote/Hybrid Option:Shift Rotation:Day/Eve Rotation (United States of America)Shift Start Time:6:30 AM or 8:00 AMShift End Time:3:00 PM or 4:30 PMWeekends:Holidays:NoCall Obligation:NoUnion:DC USWA Main & Neighborhoods (DCUMN)Union Posting Deadline:10/26/2026Compensation Range:$17.80 - $26.28Employee Benefits at Essentia Health: At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at [phone].