Patient Financial Navigator I

Memorial Healthcare System; Florida; On-site; USD 38,000 - 60,000; Full time

Job summary

Memorial Healthcare System is seeking a Patient Financial Services Representative to greet patients and guarantors in hospital, ambulatory, or medical office settings. You will collect demographic, financial and insurance information, verify coverage, and provide patient estimates and guidance through the payment process.

The role emphasizes exceptional customer service, accurate data collection, and adherence to regulatory and financial consent processes.

Qualifications

• Requires strong customer service orientation and effective communication.
• Ability to interview patients and guarantors and collect demographic, financial and insurance information.
• Must be able to explain policies and obtain necessary signatures and consents.

Responsibilities

• Greet patients and guarantors and verify demographics, financial and insurance data.
• Explain notices and consent forms; secure signatures.
• Schedule appointments and assist with referrals and pre-certifications as needed.
• Prepare daily deposits and provide patient estimates as requested.

Skills

Accountability

Accuracy & Quality

Customer Service

Organization Skills

Problem Solving

Productivity

Responding to Change

Standards of Behavior

Education

High School Diploma or Equivalent

Job description

Memorial Healthcare System is seeking a Patient Financial Services Representative to greet patients and guarantors in hospital, ambulatory, or medical office settings. You will collect demographic, financial and insurance information, verify coverage, and provide patient estimates and guidance through the payment process.

The role emphasizes exceptional customer service, accurate data collection, and adherence to regulatory and financial consent processes.