Patient Financial Services Advocate

CO046 Joe DiMaggio Children's Hospital; Florida; On-site; USD 25,000 - 33,000; Full time

Job summary

Memorial Healthcare System is seeking a Patient Financial Services Representative (PFSR) to be the first point of contact for patients and guarantors in hospital, ambulatory, or medical office settings. You will gather demographic, financial, and insurance eligibility information and ensure all notices and consent forms are signed.

The role emphasizes accuracy, customer service, and the ability to explain policies while securing signatures and guiding patients to appropriate services.

Qualifications

• High School Diploma or Equivalent (Required).
• No experience required. One year of related hospital, medical office, or customer service experience preferred.

Responsibilities

• Greet patients and guarantors at the workstation or bedside.
• Explain policies, collect demographics and insurance information, and verify eligibility.

Skills

Customer service

Communication

Problem solving

Organization

Accountability

Education

High School Diploma or Equivalent

Job description

Memorial Healthcare System is seeking a Patient Financial Services Representative (PFSR) to be the first point of contact for patients and guarantors in hospital, ambulatory, or medical office settings. You will gather demographic, financial, and insurance eligibility information and ensure all notices and consent forms are signed.

The role emphasizes accuracy, customer service, and the ability to explain policies while securing signatures and guiding patients to appropriate services.