Patient Access & Financial Services Associate

memorialhealthcare; West Hollywood (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Mileage reimbursement

Job summary

Memorial Healthcare in Florida seeks a Patient Financial Services Representative to greet patients and guarantors, collect demographics, financial and insurance data, and verify eligibility. The role ensures notices and consent forms are signed and supports smooth financial interactions at hospital, ambulatory, or medical office settings.

The PFSR will verify insurance, explain policies, assist with pre-certifications, provide cost estimates, and handle daily payment collections with accuracy

Qualifications

• Complexity of Work: Requires excellent communication skills, critical thinking skills, decisive judgment, and the ability to work with minimal supervision.
• Required Work Experience: No experience required. One (1) year of related hospital, medical office, or customer service experience preferred.

Responsibilities

• May confirm physician and prescription orders ensuring accuracy.
• May schedule walk-in appointments for services offered.
• Collects patient out-of-pocket responsibility per collection guidelines.
• Provides patient estimates as requested.
• Prepares and balances a daily deposit of all payment collections.
• Provides exceptional customer service and ensures all questions and concerns are addressed in a timely and courteous manner.
• May guide the patient to appropriate destination for services.
• Obtains pre-certification and authorization.
• Verifies insurance benefits including obtaining insurance card(s) and confirms coverage is active.
• Determines correct insurance filing order, if multiple insurance coverages are effective for that service.
• Explains polices including all regulatory and financial consent forms; secures all required signatures.
• May perform patient discharge functions including, but not limited to, review of after visit summary (AVS), future appointment scheduling, and referrals.
• Interviews patients and guarantors at the workstation or bedside to obtain all necessary information.

Skills

Accountability

Accuracy & Quality

Customer Service

Organization Skills

Problem Solving

Productivity

Responding to Change

Standards of Behavior

Education

High School Diploma or Equivalent

Job description

Memorial Healthcare in Florida seeks a Patient Financial Services Representative to greet patients and guarantors, collect demographics, financial and insurance data, and verify eligibility. The role ensures notices and consent forms are signed and supports smooth financial interactions at hospital, ambulatory, or medical office settings.

The PFSR will verify insurance, explain policies, assist with pre-certifications, provide cost estimates, and handle daily payment collections with accuracy